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low speed on fibre

bigbearuk101
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎26-09-2016

low speed on fibre

can anyone explain why although I have 20mbps speed on my fibre connection I have trouble watching movies, the films are out of sync and keep stalling, any help would be appreciated

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: low speed on fibre

Do you watch the films over wired or wireless connection? If it's wifi, can you try plugging a cable in and seeing if this helps to alleviate the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bigbearuk101
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎26-09-2016

Re: low speed on fibre

Hi Chris

thanks for your reply

I am on wired, I have a spare computer and getting the same thing, there is a possibility that there is a problem with the motherboards as they are getting a bit long in the tooth so I have a new base unit coming tomorrow, I will set that up and try again if it works then I will let you know, it may help other customers

cheers

walter