cancel
Showing results for 
Search instead for 
Did you mean: 

lots of sites not downloading / timeout but speedtest normal

edgeways
Grafter
Posts: 128
Registered: 12-10-2007

lots of sites not downloading / timeout but speedtest normal

Anyone else having this problem ?
Many sites will not download or very sluggish .Sites not downloading are various but include BBC, Some newspapers. ITV  ,YouTube and Banks.
PN member pages extremely slow. Many sites timing out but some downloading normally. BT Speed test remains normal at 75/18 .
Problem started yesterday but continues today.
Is this issue widespread ? Could it be a DNS server problem ?
Edgeways
7 REPLIES
marcusk
Grafter
Posts: 42
Thanks: 2
Registered: 18-03-2013

Re: lots of sites not downloading / timeout but speedtest normal

Quote from: edgeways
Could it be a DNS server problem ?

Plusnet say no, but if you change your DNS servers to Google's public ones for example your problem will be resolved. Make of that what you will.
deadkenny
Grafter
Posts: 228
Thanks: 1
Registered: 13-09-2007

Re: lots of sites not downloading / timeout but speedtest normal

Similar here. PlusNet's own sites are very responsive. Others are hit and miss with many just coming back dead or partly loading. Then at times it recovers but goes again. Was unsure if it's just me though as restarted PC and seemed okay for a bit.
Edit, hmm, it could be something to do with router update...
http://community.plus.net/forum/index.php/topic,148576.0.html
While checking if my connection was working I logged into the router and also noticed the firmware has been updated and same symptoms as that guy.
edgeways
Grafter
Posts: 128
Registered: 12-10-2007

Re: lots of sites not downloading / timeout but speedtest normal

Further to suggestion from Markusk (Thanks). I have accessed the routers GUI and immediately noticed changes. Firstly the opening screen is no longer the usual  login screen but a different screen stating that the password is the serial number. Secondly the primary DNS seems to have changed.  I have changed the DNS via windows to the recommended settings (212.159.13.49) and things appear to have returned to normal. I wonder has there been a router software upgrade done by PN that has caused these issues ? 
pabenny
Newbie
Posts: 1
Registered: 15-02-2016

Re: lots of sites not downloading / timeout but speedtest normal

Some problem here.  I've raised a support ticket with PN
edgeways
Grafter
Posts: 128
Registered: 12-10-2007

Re: lots of sites not downloading / timeout but speedtest normal

Only just noticed the other posts under the heading DNS issues?
I seem to have started a duplicate thread on this issue. Conclusions on both threads seem to be that router forced upgrade to blame ?
Hope PN get a grip of this and reverse any damage done.
VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Re: lots of sites not downloading / timeout but speedtest normal

Then you'll want to know that "Stephen Fry deletes Twitter account" is the most popular story on the BBC.

Moderator
Moderator
Posts: 25,991
Thanks: 1,239
Fixes: 50
Registered: 14-04-2007

Re: lots of sites not downloading / timeout but speedtest normal

Moderator Note
Thread locked.
Please refer to this topic http://community.plus.net/forum/index.php/topic,148555.0.html

Customer and Forum Moderator.