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line unstable?

cogrady84
Hooked
Posts: 7
Registered: 19-03-2013

line unstable?

I recently upgraded to fibre unlimited and experienced 3 disconnections yesterday.

 

The orange light on the hub came on for a few minutes and then everything back to normal. However this is very disruptive, when downloading/streaming or trying to play competitive online games such as Hearthstone.

 

Could my line be checked please?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: line unstable?

Hi there,

 

We can see a disconnection was logged around the time you posted but we're not seeing any issues since then.

 

If that becomes a problem I'd try following through the steps here: https://goo.gl/tu2WWu

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team