line speed

[#1]

hi in connected at 77124 but line speed is only 70mb can someone update this for me ?

[#2]

and also is there a update for my hubone ?

Software version 4.7.5.1.83.8.237.2.2 Last updated 08/09/17

[#3]

Yes, that’s the latest firmware version

[#4 · Accepted solution]

Hi there.

I've updated your speed profile now. If you do a single disconnect/reconnect in your routers interface you should have a slightly improved throughput.

In addition, our tests are showing a potential line fault which might be why your speeds dropped previously.

I've raised this with our suppliers and we'll update you when we know more.

[#5]

Thanks. Any will you let me know on this post on any updates with the fault please

[#6]

Hi @staceyd86

The fault that @Gandalf raised to our suppliers will be updated on your account - you can view this by clicking here. 

Hope this helps!

[#7]

faults been fixed now and syncing at....

4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:05:17
6. Data rate:	20000 / 78330
7. Maximum data rate:	27404 / 78472
8. Noise margin:	9.9 / 6.0
9. Line attenuation:	13.6 / 11.2
10. Signal attenuation:	13.3 / 11.2

can you please update my profile speed again as it has went back to 70mb after its went down to be fixed

[#8]

I've just done that for you now.

If you reboot your router you should see improved speeds.

[#9]

can you do my line speed again please, 

Data rate:

20000 / 78571

line speeds set to 73mb

[#10]

its gone to 76mb now but should it not be set to 79mb ?

[#11]

can anyone sort this please ?

[#12]

I don't think they put it above 78Mb manually, they wouldn't for me.

[#13]

ive had it above 76mb, can a admin do this for me please ?

[#14]

From what I can see this has now updated?

You may need to log into the router and disconnect then reconnect to pick the new profile up.

[#15]

its still at 76mb profile