line speed dropped to 21 Mb
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- line speed dropped to 21 Mb
line speed dropped to 21 Mb
23-05-2016 8:26 PM
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Is there a particular reason why my line speed has dropped to ADSL values or is it just another bug in the PN system?
Estimated line speed:There's no speed estimate currently held on your account.Current
line speed:21 Mb
Stats recorded 23 May 2016 20:20:42 DSLAM/MSAN type: IFTN:0xb204 / v0xb204 Modem/router firmware: AnnexA version - A2pv6F039o1.d26a DSL mode: VDSL2 Profile 17a Status: Showtime Uptime: 5 days 1 hour 10 min 44 sec Resyncs: 0 (since 18 May 2016 19:49:39) Downstream Upstream Line attenuation (dB): 26.5 0.0 Signal attenuation (dB): Not monitored Connection speed (kbps): 34997 5251 SNR margin (dB): 3.0 6.3
Re: line speed dropped to 21 Mb
23-05-2016 8:56 PM
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Another bug is very likely.
Give Plusnet a call or Chat or hope a member of Staff picks this up.
Re: line speed dropped to 21 Mb
24-05-2016 11:18 AM
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Hi rhohne,
Diagnostic tests are indicating a fault which is likely to be causing this.
I'd head over to http://faults.plus.net for troubleshooting advice, this will also allow you to report the fault with us if you're unable to resolve the issue yourself.
Re: line speed dropped to 21 Mb
24-05-2016 12:16 PM
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Don't worry about reporting a fault. Just try a disconnect/reconnect now and see what the speeds are like.
Re: line speed dropped to 21 Mb
24-05-2016 8:15 PM
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Current line speed bumped to 37Mb between 12:00 and 12:25
Dropped back to expected 33.8Mb at 18:30 on disconnect/reconnect as requested by Chris
Estimated line speed still missing
Re: line speed dropped to 21 Mb
24-05-2016 8:17 PM
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Is there any further info on "Diagnostic tests are indicating a fault which is likely to be causing this"
Re: line speed dropped to 21 Mb
25-05-2016 1:15 PM
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I'm not sure what Adam was referring to, the problem was that the profile on our side was set incorrectly at 21Mb. I fixed this and you saw an increase in speed.
The estimated speed being absent from that page is going to cause zero issues.
Re: line speed dropped to 21 Mb
25-05-2016 8:52 PM
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Chris,Sorry for butting in on someone elses thread but my line has gone to 21Mb as well and should be 38,is it possible you could check to see if my profile at your end has been set incorretly please.
Re: line speed dropped to 21 Mb
25-05-2016 8:52 PM
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Have applied the known fudge to get my estimate back
Re: line speed dropped to 21 Mb
26-05-2016 12:13 PM
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@portreath75 wrote:
Chris,Sorry for butting in on someone elses thread but my line has gone to 21Mb as well and should be 38,is it possible you could check to see if my profile at your end has been set incorretly please.
Should be fixed now.
Re: line speed dropped to 21 Mb
27-05-2016 7:12 PM
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Pnet name wartywarlock3
Re: line speed dropped to 21 Mb
27-05-2016 7:19 PM
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Your's doesn't seem to be the same issue, the profile is set correctly. Can you run a BT Speedtest and do the further diagnostics after the first part completes please. http://speedtest.btwholesale.com/
Re: line speed dropped to 21 Mb
28-05-2016 9:31 AM
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Is there any difference in the BT boxes (the 'modem' part as it were) as we have the same old one from when fibre was first available. It seemed to be fine at 40mb at my old home tho. It then links into a very high end Asus router so everything should be dandy in that sense.
Re: line speed dropped to 21 Mb
28-05-2016 11:43 AM
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This thread is going off topic. It has nothing to do with speed tests but with the following four fields been removed/incorrect
Telephone number:
Phone exchange:
Estimated line speed:
Current line speed:
Re: line speed dropped to 21 Mb
28-05-2016 2:23 PM
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Basic BT test:
11.74 / 8.57, 34ms ping.
Advanced:
1. Best Effort Test: -provides background information.
Download Speed 11.74 Mbps
0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.74 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed 8.57 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Will run the next test shortly.
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- line speed dropped to 21 Mb