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line reset

FIXED
williamsben16
Dabbler
Posts: 12
Registered: ‎03-09-2017

line reset

having loads of problems with my line cutting out snr margin to low 3.8 / 4.8 

9 REPLIES 9
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: line reset

We can't reset fibre lines I'm afraid.

There don't seem to be many drops in the physical connection:

 

Testing your line isn't showing any issues either. Are you using a wireless or wired connection?

 

Thanks,

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
williamsben16
Dabbler
Posts: 12
Registered: ‎03-09-2017

Re: line reset

wired connection why is my line noise so low and interleave gone up im gamer and pay alot of money for internet

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: line reset

That's not something we've any control over. The profile is set by the DLM [Dynamic Line Management] at the exchange.

 

Apart from the SNR margin fluctuating, what problems are you experiencing?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
williamsben16
Dabbler
Posts: 12
Registered: ‎03-09-2017

Re: line reset

so theres nothing you i can do about dlm i do lag alot sometimes

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: line reset

Unfortunately not. We don't have any remote tools over fibre DLM like we have for ADSL.

When things lag, do you experience slow speeds on a test?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
williamsben16
Dabbler
Posts: 12
Registered: ‎03-09-2017

Re: line reset

no i dont get slow speeds when i test which is weird

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: line reset

Can you run a traceroute to the gaming server you're having problems with when the issues occur?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
williamsben16
Dabbler
Posts: 12
Registered: ‎03-09-2017

Re: line reset

fixed now phone was the problem unplugged it disconnected plugged it in disconnected so unplugged and line more stable thanks 4 help 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: line reset

Fix

No problems at all, glad to hear we got to the bottom of that.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet