Re: line issue
18-03-2019 4:22 PM - edited 18-03-2019 4:26 PM
Thank you for getting back in touch. Your connection log is showing that the connection has been nice and stable:
However, testing your line indicates that your line is still syncing at 65.2mbps, which is slightly below the estimates for the line:
|GEA Test Detail|
|Circuit ID||NA||Service ID||BBEUXXXXXXXXX|
|Test Outcome Code||GTC_FTTC_SERVICE_0000|
|Description||GEA service test completed and no fault found .|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||65.2 Mbps|
|Upstream Speed||20.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Estimated Line Length In Metres||234.0|
|Upstream Rate Assessment||Very Good|
|Downstream Rate Assessment||Low|
|Interference Pattern||Regular Interference Observed Daily|
|Service Impact||Retrains Observed|
|Interference Duration Longest Occurrence||From 08:30 to 08:45|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off|
|Down Stream Line Rate||63.8 Mbps||73.8 Mbps||66.2 Mbps|
|Up Stream Line Rate||20.0 Mbps||20.0 Mbps||20.0 Mbps|
|Up Time||732.0 Sec||900.0 Sec||899.0 Sec|
|Current and Last 15 Minute Bin Performance|
|Parameters||Last Traffic Count(Upto 15 mins)||Current Traffic Count(Upto 15 mins)|
|Start Time Stamp||2019-03-18T15:31:08.997+00:00||2019-03-18T15:46:08.997+00:00|
|Ingress Code Violation||0||0|
|Egress Code Violation||0||0|
|Severely Errored Seconds||0||0|
As the test still isn't picking up the cause of this from here and the line isn't banded, I'd recommend running through the troubleshooting checks and we can then arrange for this to be investigated further if these checks don't resolve the problem.
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know if the speed doesn't improve once you're connected to the test socket.
Re: line issue
The DLM may cause the speeds to improve if the connection remains stable consistently, though if the speeds don't improve it's always best to carry out the troubleshooting steps linked above, as they more often narrow down where faults may lie.
If the above tests are carried out and don't resolve the speed issues then please let us know and we'll pick this back up for further review as soon as possible.
Re: line issue
Thanks for confirming. The next step is to raise a fault on your line. If you can do this here and let us know once you have.
I would say try not to reboot your router, as this will count as a drop and multiple in short periods might force DLM to cause speed and sync restrictions to remain in place.