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line issue

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Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

hows the line looking, been connected 3 days and no drop outs, hoping to see the speed go back up soon

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Plusnet Help Team
Plusnet Help Team
Posts: 1,929
Thanks: 334
Fixes: 108
Registered: ‎26-03-2018

Re: line issue

Hi @staceyd86,

 

Thank you for getting back in touch. Your connection log is showing that the connection has been nice and stable:

 

However, testing your line indicates that your line is still syncing at 65.2mbps, which is slightly below the estimates for the line:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 65.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 234.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 08:30 to 08:45
Interference Location Unknown
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-03-05T16:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 63.8 Mbps 73.8 Mbps 66.2 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 732.0 Sec 900.0 Sec 899.0 Sec
Retrains 0.0 2.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-03-18T15:31:08.997+00:00 2019-03-18T15:46:08.997+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

As the test still isn't picking up the cause of this from here and the line isn't banded, I'd recommend running through the troubleshooting checks and we can then arrange for this to be investigated further if these checks don't resolve the problem. 

 

I'd recommend starting with basic checks here: http://goo.gl/p2tpvL If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

Please let us know if the speed doesn't improve once you're connected to the test socket.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Highlighted
Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

will speeds not go up on there own when DLM sees line is stable or will i need to reboot router ?

Highlighted
Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

just tried a resync and still the same

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,243
Thanks: 139
Fixes: 57
Registered: ‎26-03-2018

Re: line issue

Hi @staceyd86,

The DLM may cause the speeds to improve if the connection remains stable consistently, though if the speeds don't improve it's always best to carry out the troubleshooting steps linked above, as they more often narrow down where faults may lie.

If the above tests are carried out and don't resolve the speed issues then please let us know and we'll pick this back up for further review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Highlighted
Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

I've done all them and still the same
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: line issue

@staceyd86,

 

Thanks for confirming. The next step is to raise a fault on your line. If you can do this here and let us know once you have. 

 

 

I would say try not to reboot your router, as this will count as a drop and multiple in short periods might force DLM to cause speed and sync restrictions to remain in place. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Highlighted
Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

we are up to  69.82 Mbps atm

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: line issue

Hi @staceyd86, thanks for getting back to us.

 

If you can let us know when you've had a chance to raise the fault at https://faults.plus.net we'll be able to progress it more quickly for you.

Highlighted
Grafter
Posts: 29
Registered: ‎04-09-2017

Re: line issue

no didnt raise a fault yet as im gonna wait and see if DLM does its job when stable