line check please

[#1]

6 days uptime then syncing lower yes gandalf I am but obviously not to plusnet or I would of got a bit more support what happens in another 6 days it resyncs and I get lower speed again ?

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#2]

As testing your line isn't finding any issues, I can't foresee what will happen in the future sadly.

If your sync speed drops below your estimates I'd raise a fault to us at http://faults.plus.net

[#3]

hi gandalf what tests do u exactly run ?

thanks

[#4]

just to prove to u what i used to get

current stats

6. Data Rate: 20000 / 64229

7. Maximum Data Rate: 20826 / 79292

8. Noise Margin: 6.5 / 6.2

9. Line Attenuation: 17.0 / 14.1

just goes to show how shoddy bt equipment is and overhead wiring with trees all around it and an engineer requested for the trees to be chopped back as it was causing issues with the cabling coming from the post but never got done and that was over a year ago and its got worse there lol bt take our line rental and plusnet take our money for the service but dont care about providing any sort of support between the pair of them typical companies

[#5]

I copied and pasted the test results to my previous response over here.

[#6]

yes m8 saw that dont worry its obvious nothing will get done about any issues so will just have to lump it out of contract soon so will see whatelse is about as nothing gets done and as u say theres nothing wrong with the line but its dropped loads of speed but still u cant see anything wrong with it apart from speed issues so thanks for your time and effort

[#7]

I feel your frustration!  @iangilf 

But until everyone is served by fibre to the premises we will have to endure this kind of variability of speed of connection that you and many more - including me , experience. Fortunately I'm not dependent on high speeds, and I live in the middle of nowhere so  just a decent,  solid connection is all I ask. 

The reality is that since the BT phone network is 90 to 100 years old in places in the uk,  and is a system never designed to transmit digital content in the first place,  we will never be served with or even promised the best internet speeds while it uses usies  a crumbling phone network.

we should all Keep pushing for improvements as this is the only way that isp' s will respond and roll out FTTP to everyone. Minimum 150 mb/ s Should be the objective by 2025. 

[#8]

good advice m8

appreciate that thats the first real good advice so far

[#9]

Hi plusnet is there any chance of a dlm reset request please as I know you are able to request dlm reset ow on the trial

Thanks in advance

[#10]

@iangilf Unfortunately we can't just reset DLM lines I'm afraid without certain criteria being met.

In addition it wouldn't make any difference to your line as your speeds aren't being restricted by DLM as shown below.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	71.4 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	348.6
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-01-25T11:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	70.6 Mbps	77.0 Mbps	73.5 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	449.0 Sec	900.0 Sec	899.1 Sec
Retrains	0.0	2.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-02-07T11:18:19.296+00:00	2018-02-07T11:33:19.296+00:00
Ingress Code Violation	0	121
Egress Code Violation	0	0
Errored Seconds	8	3
Severely Errored Seconds	1	0
Unavailable Seconds	0	0

[#11]

Ok no worries eah line is being restricted but u obviously don't see that how can a line fluctuate so much from 70 to 80 meg my line is and I know it is it must be the [-Censored-] routers plusnet give out to people like all isps I'm going to buy a new modem router see that people who buy there own equipment have better results thanks anyways I see nothing will ever get done in this day and age

[#12]

I can assure you we're not restricting your line speeds.

Are you connecting over a wired or wireless connection?

[#13]

Hi wired doesn't matter anymore