line check please
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- Re: line check please
line check please
11-12-2017 11:25 AM
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can u make sure theres nothing wrong with my line please as i was getting max attainable rates higher than what im getting and was syncing higher than what im syncing at now also can u make sure my line isnt restricted in anyway and also is g.inp activated on my line
thanks
Re: line check please
on 11-12-2017 12:50 PM - last edited on 11-12-2017 10:16 PM by Mav
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You will need to log into your Plus Net accoun twith your plus net user name and password and riase a question in the member centre here : https://www.plus.net/index_portal.html
Or you can use the Live Chat - when it works.You will still need your user name and password
Customer Support have no way of telling who you are from the Community members forum!
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Re: line check please
11-12-2017 3:49 PM
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whats the point of this forum then ?
Re: line check please
11-12-2017 5:19 PM
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Hi there. Our tests aren't showing any issues.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 74.1 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 339.1 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
Your router is in sync at 74mbps which is within the estimates that our suppliers hold for your line. There is no banding or restrictions applies to your speed. As for G.INP, I don't believe this is something we can see.
Re: line check please
11-12-2017 6:06 PM - edited 11-12-2017 6:27 PM
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hi gandalf
thanks for running the test m8
i see this
Downstream Rate Assessment | Reasonable |
why is it reasonable and the upstream is very good?
it used to sync at full speed and my max attainable rate was alot higher than what it shows now so whats the cause of the max attainable rate and the downstream rate being reasonable ?
also i know the line is in what they say it should be be but thats how they get around fixing any faults its a big margin just cause its ok in what they say it should be between doesnt mean theres no faults and does that mean we should be happy with what we get when i know the line is capable of more as when the engineer came here he showed me what the max attainable was it does get my goat up as basically they say your line is ok because its in between 50 and 80 meg thats a big difference thats how they get away with it
thanks
Re: line check please
12-12-2017 1:14 PM
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@iangilf wrote:
whats the point of this forum then ?
Ah, iangilf , well the main point of the forums - as I see it - is for Plus Net customers to discuss topics of interest and concern and to try to find answers to problems with the various services Plus Net provide, using their own mutual help and advice. It so happens that some Plus Net staff also lurk in the forums and sometimes they pick up customers problems and provide answers - and even fixes! Sometimes they ask customers to identify themselves by Private Message and sometimes they seem to know who customers are anyway!
It's often assumed that the forums are there just to raise compliants and provide an opportunity to fix problems, but as far as I understand it as the forums are maintained and manged by customers, so that's not the primary purpose. The fact that Plus Net employees monitor the forums and respond is just a bonus and works alongside the official support pages
Re: line check please
12-12-2017 1:35 PM
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Re: line check please
12-12-2017 1:47 PM
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why is it reasonable and the upstream is very good?
It could be due to anything from internal wiring to the line.
it used to sync at full speed and my max attainable rate was alot higher than what it shows now so whats the cause of the max attainable rate and the downstream rate being reasonable ?
Line tests aren't identifying the cause of the 6mbps speed drop.
Description | GEA service test completed and no fault found . |
Voice Line Test Result | Pass |
also i know the line is in what they say it should be be but thats how they get around fixing any faults its a big margin just cause its ok in what they say it should be between doesnt mean theres no faults and does that mean we should be happy with what we get when i know the line is capable of more as when the engineer came here he showed me what the max attainable was it does get my goat up as basically they say your line is ok because its in between 50 and 80 meg thats a big difference thats how they get away with it
Whilst I appreciate the frustration caused, due to how the broadband network works, our suppliers can't guarantee every line to have a perfect speed. In my opinion, you shouldn't feel a difference in performance between 74mbps and 80mbps.
Re: line check please
12-12-2017 7:18 PM
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Re: line check please
13-12-2017 6:59 AM
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Moderator's note:
Several off-topic posts removed. Please keep things civil.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: line check please
13-12-2017 7:32 AM
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Re: line check please
18-12-2017 8:11 PM
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5. | VDSL uptime: | 0 days, 05:02:34 |
---|---|---|
6. | Data Rate: | 20000 / 71102 |
7. | Maximum Data Rate: | 27604 / 71146 |
8. | Noise Margin: | 9.6 / 6.4 |
9. | Line Attenuation: | 16.9 / 14.0 |
had been up for over 6 days and then went off and came back to this lol even slower now u gotter love the joys of the internet
Re: line check please
18-12-2017 8:27 PM
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5. | VDSL uptime: | 0 days, 05:02:34 |
---|---|---|
6. | Data Rate: | 20000 / 71102 |
7. | Maximum Data Rate: | 27604 / 71146 |
8. | Noise Margin: | 9.6 / 6.4 |
9. | Line Attenuation: | 16.9 / 14.0 |
modem reset after 6 days and come back with less speed and .4 of snr
oh the joys
Re: line check please
18-12-2017 8:46 PM - edited 18-12-2017 9:01 PM
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could it be the box on the wall when the engineer came here he had to use a master socket 5c back plate and a mk4 face plate would that make any difference mixing up the phone socket?
anyone know ?
Re: line check please
18-12-2017 9:25 PM
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