line and broadband cut off in error help!
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line and broadband cut off in error help!
02-12-2019 6:21 PM
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Re: line and broadband cut off in error help!
02-12-2019 6:51 PM
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Re: line and broadband cut off in error help!
02-12-2019 7:00 PM
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Re: line and broadband cut off in error help!
02-12-2019 7:03 PM
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Re: line and broadband cut off in error help!
02-12-2019 7:07 PM
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Re: line and broadband cut off in error help!
02-12-2019 7:12 PM
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Re: line and broadband cut off in error help!
02-12-2019 7:15 PM
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Re: line and broadband cut off in error help!
03-12-2019 2:50 PM
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Hi @donnawilson11, I'm sorry to hear your connection was cut off incorrectly and you're currently awaiting for the service to be re-provisioned. I can confirm that your broadband order is currently committed for 09/12/19 and can take up until midnight to come active. I'm afraid there's no steps we can take to progress this broadband order any sooner as all broadband orders take a minimum 10 working days. The new router would arrive a day or 2 before the order completes however I've given it a nudge now and it should be with you in the next 3-5 days but usually arrives sooner. By all means once you're up and running then please do let us know and we'll happily look at applying a goodwill gesture given the issues caused due to your connection being cut off.
Re: line and broadband cut off in error help!
09-12-2019 1:56 PM
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Re: line and broadband cut off in error help!
10-12-2019 10:37 AM
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Hi @donnawillson11, It's great to hear you're now all back up and running again and we'd be happy to look at offering you a goodwill gesture due to this ordeal that has occurred. Although I can;t discuss the specifics via this support channel I've updated a ticket on your account which requires action from yourself and can be seen here.
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