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latency spikes every few seconds

Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

latency spikes every few seconds

Hello I've been having latency spikes every few seconds that comes and goes throughout the day, it makes multiplayer games unplayable.

73 REPLIES 73
MattClay
Dabbler
Posts: 12
Thanks: 7
Registered: ‎03-03-2019

Re: latency spikes every few seconds

Yup, I've been getting the same recently. It'd be worth opening a support ticket for this.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: latency spikes every few seconds

Hi @Les872 , thanks for your post.

 

We're sincerely sorry to hear of your latency issues.

 

As we're not detecting any kind of issue, we'd recommend starting with basic checks here.

 

It's likely you may have already been through the above, if so, please let us know.

Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

Yes I've tried basic checks, you may not see any problems atm it comes and goes

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: latency spikes every few seconds

Hi @Les872,

 

Thank you for confirming that you've been through the troubleshooting checks. As it's an intermittent issue, our tests aren't picking this up at the moment.

 

Next time that the problem occurs, please run the BT Speedtester service at http://speedtest.btwholesale.com

Once the initial result is completed please click Further Diagnostics.  Please type in your phone number and click run diagnostic test.  This will run a test and send the results to the server for investigation. Please get back in touch on here once you've done this and we'll be able to investigate this further for you with the results of the performance test.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Mackem1973
Grafter
Posts: 48
Thanks: 17
Registered: ‎20-07-2018

Re: latency spikes every few seconds

Ive been Getting connection drops for a number of weeks now and today my connection is getting worse lag spikes ALL day  ive tried all the suggested fixes but nothing works. The fact they claim ive had one drop in 10 days proves they have no idea whats going on because believe me its happening on a daily basis. Im at the point now where im thinking of changing suppliers because its getting silly.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: latency spikes every few seconds

Hi @Mackem1973,

 

I'm sorry that you've been experiencing problems with your connection over the last few weeks and for any inconvenience that this is causing you.

 

I've tested your line but the test isn't picking up any problems from here:

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 343.8
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-03-05T21:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 39.9 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 785.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-03-18T20:47:00.883+00:00 2019-03-18T21:02:00.883+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0



and your connection log isn't showing the drops:

 

So that we can determine the best next steps towards a resolution for you, please can you confirm whether the current connection issues are solely affecting wireless connections or if wired connections are affected too?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

My pc can only be connected by cable so I don't know if its affecting wifi. here's some screen shots of when it was happening today while playing apex legends. further diagnosis didn't say anything useful.Screenshot_8.pngScreenshot_10.pngScreenshot_12.png

Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

Yea I might go with talk talk when my contract is up they are LLU on my cabinet

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: latency spikes every few seconds

 

Thanks for posting those results, @Les872

 

The next time this happens, can you ping and traceroute www.bbc.co.uk and then post the results here so that we can see where the connection is hitting a barrier?

 

Best wishes

 

Dave

Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

Here's some screenshots of when it was happening today, it isn't as bad as the spikes yesterday but they are there.


Screenshot_14.pngScreenshot_16.pngScreenshot_17.pngScreenshot_19.png

Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: latency spikes every few seconds

Thank you for providing us these traceroutes @Les872,

There appears to be some inconsistencies in latency, please raise a fault and let us know on here when you have completed it. If you experience higher latency results in the meantime, feel free to attach a screen shot to the fault ticket once you have submitted it.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

I've submitted the report

Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: latency spikes every few seconds

Thank you for submitting the fault report @Les872,

I have updated the fault ticket requesting one last check and your availability for an engineers visit in case the problem persists.

 

The check includes ensuring that no other devices in your property are downloading / uploading while performing the trace route. I would also recommend closing any applications on your computer that are possibly downloading / uploading data.

When you have replied to the ticket, please reply on here so we can pick it up as soon as possible.

 

Thanks again.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Les872
Grafter
Posts: 42
Thanks: 2
Fixes: 1
Registered: ‎06-09-2017

Re: latency spikes every few seconds

I have done the test and sent the screenshots but its hard to test for latency when I'm not playing a game and seeing it.

The account is in my dads name I'm more experienced with internet stuff so I'm doing this for him, he doesn't like the idea of possibly paying £65 for an engineer to visit when we live in a block of disability flats and had nothing to do with the cabling and such, he would rather switch providers which would be cheaper and possibly fix the problem.