latency spikes every few seconds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: latency spikes every few seconds
latency spikes every few seconds
17-03-2019 1:36 PM - edited 17-03-2019 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello I've been having latency spikes every few seconds that comes and goes throughout the day, it makes multiplayer games unplayable.
Re: latency spikes every few seconds
17-03-2019 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yup, I've been getting the same recently. It'd be worth opening a support ticket for this.
Re: latency spikes every few seconds
18-03-2019 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: latency spikes every few seconds
18-03-2019 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes I've tried basic checks, you may not see any problems atm it comes and goes
Re: latency spikes every few seconds
18-03-2019 2:44 PM - edited 18-03-2019 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Les872,
Thank you for confirming that you've been through the troubleshooting checks. As it's an intermittent issue, our tests aren't picking this up at the moment.
Next time that the problem occurs, please run the BT Speedtester service at http://speedtest.btwholesale.com
Once the initial result is completed please click Further Diagnostics. Please type in your phone number and click run diagnostic test. This will run a test and send the results to the server for investigation. Please get back in touch on here once you've done this and we'll be able to investigate this further for you with the results of the performance test.
Re: latency spikes every few seconds
18-03-2019 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ive been Getting connection drops for a number of weeks now and today my connection is getting worse lag spikes ALL day ive tried all the suggested fixes but nothing works. The fact they claim ive had one drop in 10 days proves they have no idea whats going on because believe me its happening on a daily basis. Im at the point now where im thinking of changing suppliers because its getting silly.
Re: latency spikes every few seconds
18-03-2019 9:20 PM - edited 18-03-2019 9:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Mackem1973,
I'm sorry that you've been experiencing problems with your connection over the last few weeks and for any inconvenience that this is causing you.
I've tested your line but the test isn't picking up any problems from here:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 343.8 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-03-05T21:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 39.9 Mbps | 39.9 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 785.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-03-18T20:47:00.883+00:00 | 2019-03-18T21:02:00.883+00:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
and your connection log isn't showing the drops:
So that we can determine the best next steps towards a resolution for you, please can you confirm whether the current connection issues are solely affecting wireless connections or if wired connections are affected too?
Re: latency spikes every few seconds
20-03-2019 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My pc can only be connected by cable so I don't know if its affecting wifi. here's some screen shots of when it was happening today while playing apex legends. further diagnosis didn't say anything useful.
Re: latency spikes every few seconds
20-03-2019 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yea I might go with talk talk when my contract is up they are LLU on my cabinet
Re: latency spikes every few seconds
21-03-2019 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for posting those results, @Les872
The next time this happens, can you ping and traceroute www.bbc.co.uk and then post the results here so that we can see where the connection is hitting a barrier?
Best wishes
Dave
Re: latency spikes every few seconds
21-03-2019 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here's some screenshots of when it was happening today, it isn't as bad as the spikes yesterday but they are there.
Re: latency spikes every few seconds
21-03-2019 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for providing us these traceroutes @Les872,
There appears to be some inconsistencies in latency, please raise a fault and let us know on here when you have completed it. If you experience higher latency results in the meantime, feel free to attach a screen shot to the fault ticket once you have submitted it.
Thank you.
Re: latency spikes every few seconds
21-03-2019 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've submitted the report
Re: latency spikes every few seconds
21-03-2019 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for submitting the fault report @Les872,
I have updated the fault ticket requesting one last check and your availability for an engineers visit in case the problem persists.
The check includes ensuring that no other devices in your property are downloading / uploading while performing the trace route. I would also recommend closing any applications on your computer that are possibly downloading / uploading data.
When you have replied to the ticket, please reply on here so we can pick it up as soon as possible.
Thanks again.
Re: latency spikes every few seconds
21-03-2019 7:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have done the test and sent the screenshots but its hard to test for latency when I'm not playing a game and seeing it.
The account is in my dads name I'm more experienced with internet stuff so I'm doing this for him, he doesn't like the idea of possibly paying £65 for an engineer to visit when we live in a block of disability flats and had nothing to do with the cabling and such, he would rather switch providers which would be cheaper and possibly fix the problem.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: latency spikes every few seconds