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keep losing connection.nottingham area.

Luna2019
Newbie
Posts: 3
Registered: ‎19-08-2019

keep losing connection.nottingham area.

since about the 11/08 I keep losing connection for a few minutes at a time.

Just wondering is there any issues waiting to be fixed in the Nottingham area?

I have tried unplugging everything like the video suggests but it still keeps happening.

Please beware for anyone who might have any tips I'm not very tec savvy.Grin

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: keep losing connection.nottingham area.

Thanks for getting in touch @Luna2019

I'm sorry to hear that you're having issues with your connection.

We've tested your line and we can't see any issues remotely with your current connection having been up for over five days as per the below graph

Can you confirm if you've been connected over wireless when you've been having these drops?

If you have we'd recommend going through the steps shown here to see if they help.

If you're struggling to make the change in the router's settings just let us know and we'll be able to do this remotely

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Luna2019
Newbie
Posts: 3
Registered: ‎19-08-2019

Re: keep losing connection.nottingham area.

My pc is not running off wifi.

Its gone down twice tonight. The last time was about 19.53

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: keep losing connection.nottingham area.

Thanks for getting back to us.

I'm afraid we're still not seeing these drops as per the below

When you're losing connection are you getting a specific error? Does the issue also happen on multiple devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team