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just had fibre upgrade when do speeds increase?

g4jnw
Rising Star
Posts: 66
Thanks: 1
Fixes: 1
Registered: 02-02-2015

just had fibre upgrade when do speeds increase?

Engineer has just been about an hour ago and I'm wondering when my speeds will increase, done a line test and download is the same as it was pre fibre, upload speed has gone up a bit.
He installed a new faceplate.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,154
Thanks: 828
Fixes: 174
Registered: 25-03-2015

Re: just had fibre upgrade when do speeds increase?

It looks like the order is still showing committed so it may not have triggered all of the updates on the account just yet.
I'll make a few manual changes to try and sort this while we're waiting for the completion notification to come through Wink
You may need to disconnect and reconnect for the new speeds to kick in.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
g4jnw
Rising Star
Posts: 66
Thanks: 1
Fixes: 1
Registered: 02-02-2015

Re: just had fibre upgrade when do speeds increase?

Thanks Harry - quite excited - Rural Cumbria in the fast lane (almost)  Grin
g4jnw
Rising Star
Posts: 66
Thanks: 1
Fixes: 1
Registered: 02-02-2015

Re: just had fibre upgrade when do speeds increase?

Have disconnected and reconnected and the speed has gone up so am happy, i presume it will take a few days to settle but thanks Harry for whatever you did.
Plusnet Help Team
Plusnet Help Team
Posts: 4,154
Thanks: 828
Fixes: 174
Registered: 25-03-2015

Re: just had fibre upgrade when do speeds increase?

No problem, glad to hear the speeds have improved.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team