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issues with the FTTC in Cardiff ?

StuartUK35
Grafter
Posts: 279
Registered: 09-09-2011

issues with the FTTC in Cardiff ?

This is not funny Sad
Ping to anything is over 80
Normal speeds are achievable, but the latency is causing major issues for me as a gaming host (meaning MW3), plus all other games for the hosts I connect to....
I am on the SWLLD  exchange, anyone got any info as to who I can shout at ?!
Seems to take an age to get a response from:  195.166.128.229  (some box on the PN network)
12 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: issues with the FTTC in Cardiff ?

Sorry it's not been communicated to you, but there's been a known, ongoing issue - http://community.plus.net/exchange-information/
StuartUK35
Grafter
Posts: 279
Registered: 09-09-2011

Re: issues with the FTTC in Cardiff ?

Thank you, most helpful! Smiley
thread closed Smiley
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: issues with the FTTC in Cardiff ?

I wouldn't want this thread closed - Plusnet should give you some updates!!
There's a service status with another ISP on the issue here http://aastatus.net/2065 Although you shouldn't have to rely on another ISP for service updates, I suspect you'll get more information from them than Plusnet  Sad
StuartUK35
Grafter
Posts: 279
Registered: 09-09-2011

Re: issues with the FTTC in Cardiff ?

Oh well, still on-going....
According to the PlusNet Exchange checker, ALL is OK....
according to BT, all is OK...
According to my PING, ALL is NOT OK  (Cardiff)  Sad Sad
Gaming is real bad, streaming just gives jitters, hmmmmmmmmmmm
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: issues with the FTTC in Cardiff ?

Have you raised a fault ticket?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: issues with the FTTC in Cardiff ?

StuartUK35
Grafter
Posts: 279
Registered: 09-09-2011

Re: issues with the FTTC in Cardiff ?

ahhh, I used this site:  http://usertools.plus.net/exchanges/
Earlier in the day, I remoted into my router, and pings were normal (10ms, etc)...
Now back to 80ms +
guess the exchange is like a busy bus, over capacity ! Cheesy
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: issues with the FTTC in Cardiff ?

It isn't the exchange - it is something further up the line
waynem41
Grafter
Posts: 46
Registered: 05-11-2012

Re: issues with the FTTC in Cardiff ?

Still no update since 12th on the exchange info page , hope it gets sorted soon.
I'm on 80/20 Fibre but sat at home having to use a mobile broadband dongle as the fibre is so slow  Sad
redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: 29-01-2014

Re: issues with the FTTC in Cardiff ?

Any plusnet staff got any updates on this?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: issues with the FTTC in Cardiff ?

Raise a fault ticket if you haven't done so already and reference the exchange page.
I don't think there's any update - another ISP is still chasing BT Wholesale for information.
Plusnet Help Team
Plusnet Help Team
Posts: 5,622
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: issues with the FTTC in Cardiff ?

Just for the record we are still investigating this and it is raised with Btwholesale.
Once we know more we'll get the exchange page updated.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team