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is the a problem in York

linuxgeek
Hooked
Posts: 5
Registered: ‎30-03-2019

is the a problem in York

hi there

im away from home and discovered I can't connect to any of the smart devices at home today

are there any issues with the york service
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: is the a problem in York

Hi @linuxgeek 

 

I've taken a look for you. 

 

There is no outage, no fault and I can see your circuit is in sync, there is just no PPP session. 

 

Normally a reset kicks this back into play - is anyone at home to do this? 

 

Thanks, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
linuxgeek
Hooked
Posts: 5
Registered: ‎30-03-2019

Re: is the a problem in York

no unfortunately not

there is now way I can power cycle it remotely will just have to hope it recovers I guess
Plusnet Help Team
Plusnet Help Team
Posts: 1,155
Thanks: 195
Fixes: 40
Registered: ‎07-12-2017

Re: is the a problem in York

Hi @linuxgeek, I'm sorry to hear that. If it's not back up by the time you're back home and you're having issues getting connected, please do let us know so that we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team