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ip profile changed

run187
Dabbler
Posts: 24
Thanks: 2
Registered: 25-04-2012

ip profile changed

Im now getting a massive 19999 when I was two months ago getting twice that

Iv had a enginer visit apperntly no faults

Im currently paying for a service which latley is unfit for the purpose..

 

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: ip profile changed

Hi, Sorry to see you're having problems with your connection. I can see you had a fault open in July/August and this closed when we requested a follow-up engineer visit but didn't receive a reply.

 

As the speeds are still low it's likely to require an engineer visit to correct the issue. I'll get the new fault ticket picked up asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
run187
Dabbler
Posts: 24
Thanks: 2
Registered: 25-04-2012

Re: ip profile changed

Ok tx chris .the problem had fixed itself but seems to of gotten worse latley .

My speeds would be a lot better if i was connected to the fibre box 10 feet over the road instead of using the one about a mile away,but there is not much you can do about that Smiley I suppose bt had some logic there ..

run187
Dabbler
Posts: 24
Thanks: 2
Registered: 25-04-2012

Re: ip profile changed

No reply since thursday on my ticket?..