internet speed slow and intermittant

[#1]

hi

for the past week my internet speed is below the promised minimum and is also very intermittant.

for example: when browsing either webpages do not load and i have to refresh or select 'try again'. when they do load the speed is very slow.

i have reset my router, as advised on the plusnet website. i tried calling tech support, but was directed to post on here.

i would be grateful for prompt resolution for this issue.

kind regards

[#2]

Hi @so33a, I have checked the account for you and sent an email with some further information on there. Feel free to reply to us through there. Thanks.