internet keeps disconnecting
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internet keeps disconnecting
29-05-2018 10:34 AM
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so far today been kicked off internet 3 times since 9am and noise on phone line while internet down which clears when internet back on
had a problem yesterday afternoon when it down for 10 mins with noise on landline which cleared when internet back up
Re: internet keeps disconnecting
29-05-2018 12:41 PM
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Do what I did, and report a fault on your landline.
If you go to the BT page, there is a section where they test your line and offer you an option to send an engineer out.
All you can do is disconnect all extensions first (to rule them out being the problem), and just have one thing plugged into the master socket.
Re: internet keeps disconnecting
29-05-2018 2:36 PM
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done that and said no fault on line as the internet was working and only get noisy landline when internet down
don't think had any drop outs since this morn
Re: internet keeps disconnecting
30-05-2018 10:43 AM
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Sorry to hear you've had drops in connection.
From what I can see it was dropping but now appears to be stable as shown below
Our tests aren't showing any cause for this either.
If the drops continue I'd recommend raising a fault here
Re: internet keeps disconnecting
30-05-2018 6:15 PM
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thanks Matthew
had no drop outs since
speed down a little 1-2mbs
otherwise seams ok
Re: internet keeps disconnecting
31-05-2018 11:43 AM
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