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internet dropped down to 10meg , paying to high speed

Newbie
Posts: 3
Registered: ‎29-04-2020

internet dropped down to 10meg , paying to high speed

Think we have major speed issues in Rugby area , my speed is not 10 meg and is pain as i need to work from home.

can you please look in to this , tried to call but no one on the phone

post code is cv21 2hz

cheers

 

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: internet dropped down to 10meg , paying to high speed

I've run a line test all looks good.

 

I suspect its a wifi issue. Please take a look at this link. Hopefully you'll make a change to see an improvement.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎29-04-2020

Re: internet dropped down to 10meg , paying to high speed

can you please check again the speed is very random, sometimes okay something drops badly. 

can you please look at this over time and get me the speed i am guaranteed.

many thanks

 Mat

 

Grafter
Posts: 28
Thanks: 2
Registered: ‎23-04-2020

Re: internet dropped down to 10meg , paying to high speed

Hey bud,

Have you logged a case online so that this can be investigated properly?

Newbie
Posts: 3
Registered: ‎29-04-2020

Re: internet dropped down to 10meg , paying to high speed

don't know how to log online, tried to call but phones busy. 

and told to log here

 

 

Grafter
Posts: 28
Thanks: 2
Registered: ‎23-04-2020

Re: internet dropped down to 10meg , paying to high speed