internet dropped down to 10meg , paying to high speed

[#1]

Think we have major speed issues in Rugby area , my speed is not 10 meg and is pain as i need to work from home.

can you please look in to this , tried to call but no one on the phone

post code is cv21 2hz

cheers

[#2]

I've run a line test all looks good.

I suspect its a wifi issue. Please take a look at this link. Hopefully you'll make a change to see an improvement.

[#3]

can you please check again the speed is very random, sometimes okay something drops badly. 

can you please look at this over time and get me the speed i am guaranteed.

many thanks

 Mat

[#4]

Hey bud,

Have you logged a case online so that this can be investigated properly?

[#5]

don't know how to log online, tried to call but phones busy. 

and told to log here

[#6]

https://faults.plus.net/