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internet down

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

internet down

anyone else having problems

my internet  been down  21 times  since 18:44 today and speed dropped about 10Mb

8 REPLIES
Moderator
Moderator
Posts: 18,224
Thanks: 2,705
Fixes: 209
Registered: 06-04-2007

Re: internet down

Moderator's note:

I have locked the OP's other thread while investigations take place here.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: internet down

been kicked off internet again this morning but at least speed up

1. Best Effort Test: -provides background information.

 

Download Speed

 

37.28 Mbps

 

 

0 Mbps

38.49 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 37.28 Mbps
 For your connection, the acceptable range of speedsis
20 Mbps-38.49 Mbps .
 
Additional Information:
 IP Profile for your line is -
38.49 Mbps


2. Upstream Test: -provides background information.

 

Upload Speed

 

4.3 Mbps

 

 

0 Mbps

10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 4.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

what it was before last night

1. Best Effort Test: -provides background information.

 

Download Speed

 

39.34 Mbps

 

 

0 Mbps

38.69 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 39.34 Mbps
 For your connection, the acceptable range of speedsis
20 Mbps-38.69 Mbps .
 
Additional Information:
 IP Profile for your line is -
38.69 Mbps


2. Upstream Test: -provides background information.

 

Upload Speed

 

5.38 Mbps

 

 

0 Mbps

10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 5.38Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

29/01/18

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,391
Thanks: 241
Fixes: 68
Registered: 27-04-2007

Re: internet down

Hi there, 

 

I'm glad to see that Monday's disconnections seemed to be the exception instead of the rule and that things appear to be stable again:

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: internet down

Hi Adam

so far today not been kicked off

just wonder what caused all the problems on monday

hopefully it has cleared up

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: internet down

There's numerous causes for why a line may drop out.

Unfortunately whilst it's stable we can't really progress further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: internet down

well had another good day yesterday internet down 26 times

speed gone down

1. Best Effort Test: -provides background information.

  Download Speed
  31.46 Mbps
   
0 Mbps 38.64 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 31.46 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.64 Mbps .
 Additional Information:
 IP Profile for your line is - 38.64 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  4.3 Mbps
   
0 Mbps 10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 4.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: internet down

Sorry to hear that.

It looks like it's gone stable now?

If it starts dropping again I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: internet down

yes not been kicked off since saturday morn

nearly a month since last time it did that