internet down

[#1]

anyone else having problems

my internet  been down  21 times  since 18:44 today and speed dropped about 10Mb

[#2]

Moderator's note:

I have locked the OP's other thread while investigations take place here.

[#3]

been kicked off internet again this morning but at least speed up

1. Best Effort Test: -provides background information.

	Download Speed
	37.28 Mbps

0 Mbps

38.49 Mbps Max Achievable Speed

 Download speedachieved during the test was - 37.28 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.49 Mbps .
 Additional Information:
 IP Profile for your line is - 38.49 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	4.3 Mbps

0 Mbps

10 Mbps Max Achievable Speed

Upload speed achieved during the test was - 4.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

what it was before last night

1. Best Effort Test: -provides background information.

	Download Speed
	39.34 Mbps

0 Mbps

38.69 Mbps Max Achievable Speed

 Download speedachieved during the test was - 39.34 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.69 Mbps .
 Additional Information:
 IP Profile for your line is - 38.69 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	5.38 Mbps

0 Mbps

10 Mbps Max Achievable Speed

Upload speed achieved during the test was - 5.38Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

29/01/18

[#4]

Hi there, 

I'm glad to see that Monday's disconnections seemed to be the exception instead of the rule and that things appear to be stable again:

[#5]

Hi Adam

so far today not been kicked off

just wonder what caused all the problems on monday

hopefully it has cleared up

[#6]

There's numerous causes for why a line may drop out.

Unfortunately whilst it's stable we can't really progress further.

[#7]

well had another good day yesterday internet down 26 times

speed gone down

1. Best Effort Test: -provides background information.

	Download Speed
	31.46 Mbps

0 Mbps

38.64 Mbps Max Achievable Speed

 Download speedachieved during the test was - 31.46 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.64 Mbps .
 Additional Information:
 IP Profile for your line is - 38.64 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	4.3 Mbps

0 Mbps

10 Mbps Max Achievable Speed

Upload speed achieved during the test was - 4.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

[#8]

Sorry to hear that.

It looks like it's gone stable now?

If it starts dropping again I'd recommend raising a fault here

[#9]

yes not been kicked off since saturday morn

nearly a month since last time it did that