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internet down again?!

SteadVex
Grafter
Posts: 40
Registered: 17-08-2014

internet down again?!


as usual I login to the service status through my trusty phone's internet sharing and see everything is running fine
connection has been droping off a few times today it seems, since 6 o clock nothing, good times!
been getting this in my router log, not sure if it means anything but figured I should post see if it gets any attention
2014-10-09 18:08:32 [5] DSL: xDSL Leave Showtime!!
2014-10-09 18:08:35 [3] PPP: ppp0 User request
2014-10-09 18:08:35 [3] PPP: ppp0 LCP down
2014-10-09 18:08:35 [4] PPP: ppp0 LCP down
2014-10-09 18:08:35 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2014-10-09 18:08:35 [5] DSL: xDSL Leave Showtime!!
2014-10-09 18:08:38 [6] PPP: ppp0 sent [LCP TermReq id=0x4 "User request"]
2014-10-09 18:08:38 [5] DSL: xDSL Ready!!
2014-10-09 18:08:41 [3] PPP: ppp0 User request
2014-10-09 18:08:41 [3] PPP: ppp0
2014-10-09 18:08:50 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000051e9)]
2014-10-09 18:08:55 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000051e9)]
2014-10-09 18:09:05 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000051e9)]
2014-10-09 18:09:25 [3] PPP: ppp0 Timeout waiting for PADO packets
2014-10-09 18:09:25 [3] PPP: ppp0
6 REPLIES
SteadVex
Grafter
Posts: 40
Registered: 17-08-2014

Re: internet down again?!

Back up now, noticed my max line speed has increased too, this time I'm impressed how quickly it seems to.of been sorted after raising a ticket Smiley
AndyT
Grafter
Posts: 141
Registered: 08-08-2014

Re: internet down again?!

Hi SteadVex,
I'm glad to hear all is working well again.  As I mentioned in the other thread, I can leave your fault ticket open for a few more days if you'd like the faults team to continue monitoring your connection?
SteadVex
Grafter
Posts: 40
Registered: 17-08-2014

Re: internet down again?!

If you could please, its down again today, tried rebooting, line syncs, sometimes connects but no internet access, get assigned an ip, but mostly syncs and keeps trying to connect
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: internet down again?!

See the other two threads - there have been a lot of users disconnected
SteadVex
Grafter
Posts: 40
Registered: 17-08-2014

Re: internet down again?!

Just checked the other threads, didn't realise, looking at this forum from my phone so tend to just check the one thread, not sure I feel better that other people are having the same issues or just regret from switching from sky (neighbours on sky fibre still working fine)
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: internet down again?!

Hi SteadVex,
I've just checked over your connection to be on the safe side and I can't see any issues, you have an ongoing connection (for over 24hrs).
So everything's fine from our point of view in relation to yourself but do feel free to drop us a reply again here if you start to see any further problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team