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intermitent speed

andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

intermitent speed

 

Hi,

I have moved house 2 weeks ago and i have intermitent speed fluctuations and a lag when i click on a web page.

The other day i was on the phone to a friend and i could hear clicking on my phone line.

 

I have logged into my router and it says something about dropped packets in the log.

Is there any one who could have a look at my line for me please.

13 REPLIES
BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: intermitent speed

If you have a noisy phone line  it can affect your broadband.

Try a quiet line test using 17070. If you hear noise then report a fault to whoever supplies the phone service.  If your service is from Plusnet then https://www.plus.net/help/phone/phone-line-troubleshooting/  Part of that sequence runs a system that can detect some phone faults and report then to Openreach automatically.

If the phone isn't noisy, then I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults

Moderator's note by Dick (Strat): Link fixed.

andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

Re: intermitent speed

 

Hi,

i'm getting a 404 error with the following link https://www.plus.net/help/phone/phone-line-troubleshooting.

I'll give the other advice ago.

 

BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: intermitent speed

Hmm... I too am getting a 404 error with my link (not entirely clear why) but not yours.

Navigate to Plus.net>help and support>phone>troubleshoot phone issues.

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: intermitent speed

Same for me as well as mine dropoff this afternoon

 

tried Sometime Saturday sill same problem

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: intermitent speed

Sorry to hear you're having issues.

Our tests aren't showing any issues.

Can you confirm if this is over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

Re: intermitent speed

 

Hi Matt,

I can confirm its over a wired connection.

Since i changed the supplied microfilter to another things seem to be a little better.

If i have any problems i'll get back to you.

Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 2,817
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Registered: 21-04-2017

Re: intermitent speed

No problems. Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

Re: intermitent speed

 

Ok maybe it didnt fix it.

I did an ookla speed test which gives me a line speed of between 29 and 36 meg but every time it does the upload test my youview box freezes whilst watching catchup tv?

I did the test 3 times and youview froze each time.

The underground cable runs outside my house and up my wall where its fed from the black terminal box to a 4 meter  long phone line to my master box,Could it be a fault with the line or maybe my router?

 

Plusnet Help Team
Plusnet Help Team
Posts: 373
Thanks: 86
Fixes: 16
Registered: 22-01-2018

Re: intermitent speed

Hello @andytay.

Sorry to hear the problem with your connection is still ongoing. Please can you run through the rest of the checks here, and if the issue still persists, can you please raise a fault here.

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

Re: intermitent speed

 

Thanks Sammy,

I'll give it ago.Smiley

RealAleMadrid
All Star
Posts: 821
Thanks: 325
Fixes: 15
Registered: 07-07-2009

Re: intermitent speed

You can't expect to run meaningful speed tests when there is other stuff happening on your line. Everything you do online requires bandwidth in both directions. For sensible results all other activity needs to be stopped when running a test. I wonder if this is a reason why many people here are complaining about speeds, they have tv streaming or photos uploading when doing speed tests which totally mess it up.Sad

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: intermitent speed

The the time I have checked my speed there has been nothing running also had lot of cutoffs when I was with another suppler not naming never had one issues them them. 

 

I'm taking on my own experience but yes you could be right on others

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
andytay
Rising Star
Posts: 104
Thanks: 15
Registered: 17-05-2016

Re: intermitent speed

 

I have done speed tests in the past whilst watching catchup tv and had no issues.

My point is with the speeds i am supposed to be getting my youview box and phone shouldnt be doing what it has been doing.