intermitent speed
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- Re: intermitent speed
intermitent speed
28-01-2018 1:26 PM
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Hi,
I have moved house 2 weeks ago and i have intermitent speed fluctuations and a lag when i click on a web page.
The other day i was on the phone to a friend and i could hear clicking on my phone line.
I have logged into my router and it says something about dropped packets in the log.
Is there any one who could have a look at my line for me please.
Re: intermitent speed
on 28-01-2018 4:23 PM - last edited on 28-01-2018 7:07 PM by Strat
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If you have a noisy phone line it can affect your broadband.
Try a quiet line test using 17070. If you hear noise then report a fault to whoever supplies the phone service. If your service is from Plusnet then https://www.plus.net/help/phone/phone-line-troubleshooting/ Part of that sequence runs a system that can detect some phone faults and report then to Openreach automatically.
If the phone isn't noisy, then I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults
Moderator's note by Dick (Strat): Link fixed.
Re: intermitent speed
28-01-2018 6:50 PM
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Hi,
i'm getting a 404 error with the following link https://www.plus.net/help/phone/phone-line-troubleshooting.
I'll give the other advice ago.
Re: intermitent speed
28-01-2018 6:59 PM
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Hmm... I too am getting a 404 error with my link (not entirely clear why) but not yours.
Navigate to Plus.net>help and support>phone>troubleshoot phone issues.
Re: intermitent speed
28-01-2018 7:24 PM - edited 28-01-2018 7:25 PM
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Same for me as well as mine dropoff this afternoon
tried Sometime Saturday sill same problem
Part of life living
Re: intermitent speed
29-01-2018 2:24 PM
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Re: intermitent speed
29-01-2018 3:24 PM
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Hi Matt,
I can confirm its over a wired connection.
Since i changed the supplied microfilter to another things seem to be a little better.
If i have any problems i'll get back to you.
Re: intermitent speed
31-01-2018 1:03 PM
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Re: intermitent speed
31-01-2018 3:53 PM
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Ok maybe it didnt fix it.
I did an ookla speed test which gives me a line speed of between 29 and 36 meg but every time it does the upload test my youview box freezes whilst watching catchup tv?
I did the test 3 times and youview froze each time.
The underground cable runs outside my house and up my wall where its fed from the black terminal box to a 4 meter long phone line to my master box,Could it be a fault with the line or maybe my router?
Re: intermitent speed
31-01-2018 4:17 PM
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Re: intermitent speed
31-01-2018 4:51 PM
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Thanks Sammy,
I'll give it ago.
Re: intermitent speed
31-01-2018 7:02 PM
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You can't expect to run meaningful speed tests when there is other stuff happening on your line. Everything you do online requires bandwidth in both directions. For sensible results all other activity needs to be stopped when running a test. I wonder if this is a reason why many people here are complaining about speeds, they have tv streaming or photos uploading when doing speed tests which totally mess it up.
Re: intermitent speed
31-01-2018 10:41 PM - edited 31-01-2018 10:42 PM
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The the time I have checked my speed there has been nothing running also had lot of cutoffs when I was with another suppler not naming never had one issues them them.
I'm taking on my own experience but yes you could be right on others
Part of life living
Re: intermitent speed
01-02-2018 3:27 PM
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I have done speed tests in the past whilst watching catchup tv and had no issues.
My point is with the speeds i am supposed to be getting my youview box and phone shouldnt be doing what it has been doing.
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