interleaving
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- Re: interleaving
07-08-2017 6:02 PM
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Fixed! Go to the fix.
Re: interleaving
07-08-2017 9:30 PM - edited 07-08-2017 9:32 PM
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Just my two pennies worth.
As far as I am aware, I don't believe ISPs (or Openreach) can manually set the interleaving on FTTC fibre. (I think they have some control if it is ADSL)
What modem/router are you using?
G.INP was introduced two years ago. If you are connected to a Huawei FTTC cab, then I thought interleaving is turned off by default on both downstream and upstream links if the modem 'fully' supports G.INP. If I'm wrong, hopefully someone will correct me.
07-08-2017 9:37 PM
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hope this helps anyone with same issue
Re: interleaving
on 07-08-2017 9:46 PM - last edited on 07-08-2017 10:26 PM by Mav
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copy of some of advisor chat transcript
[CSA Removed]:
Hi you're through to [CSA Removed], how can I help?
colin miller: hi im wanting to raise a ticket to get interleaving off on my account please as my line is stable iv been told i can raise a ticket to have this removed could you help with this please and put me on fastpath
[CSA Removed]:
I can probably just place the order to remove interleaving for you
colin miller: thnx
[CSA Removed]:
ok so
[CSA Removed]:
I'd never heard of fastpath before
[CSA Removed]:
So I looked it up
[CSA Removed]:
Turns out it's just what BT Retail like to call a broadband connection without interleaving. Not an actual service as such
[CSA Removed]:
Just like they call Fibre to the cabinet, infinity. It's more of a brand name thing if that makes sense?
colin m: yes
[CSA Removed]:
Once this order completes, you'll be on what BT Retail call fastpath, yes.
[CSA Removed]:
Please restart your router when the connection drops or after an hour, whichever comes first and it should be sorted
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.
Re: interleaving
08-08-2017 9:49 AM
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I'm afraid the customer service agent has no idea, there is no method for removing interleave on FTTC connections, it is all automatically controlled by the Openreach DLM system. So it is a bit of a puzzle as to what order was placed by the agent.
Re: interleaving
08-08-2017 11:48 AM
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Perhaps an order for a DLM reset was placed by the agent ?
Re: interleaving
08-08-2017 1:03 PM
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I think that is unlikely, until recently all DLM resets had to be actioned by an engineer visit after a fault being fixed. I seem to recall some posts on the forum about a trial scheme to allow ISPs to request a DLM reset but not sure if that is active and if the first line support staff know anything about it.
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