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interleaving request

devr0s
Hooked
Posts: 6
Thanks: 1
Registered: ‎30-04-2013

interleaving request

Hi,
I recently had a couple of issues with the power in my house which have now been resolved.  Due to the connection going up and down a bit, it looks like interleaving might be on, could this be checked, and if it's on could it be switched off?
Plusnet Username = nijgreen
Thanks
Tom
2 REPLIES
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: interleaving request

If it's fibre broadband then no. PlusNet have no control over it. Interleaving will be removed as/when/if DLM thinks your line has been good for long enough. That can take anything up to two or three weeks.
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: interleaving request

Hi all,
It's a fibre account meaning we're unable to do that I'm afraid as the line management is entirely automated.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team