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iPlayer and Netflix unusable during evenings

cookieboy1
Newbie
Posts: 3
Registered: 24-12-2017

iPlayer and Netflix unusable during evenings

During the day I have no problem watching 4K content via the internet on my smart TV. However in the last few days I'm finding that 4K and even standard definition content is unwatchable as it buffers every few seconds. Prior to about a week ago I didn't experience any problem. I can still watch iplayer on my iPad in the evening without any buffering and the broadband speed test is showing about 20 Meg during the day and evening.  As the primary reason for switching to fibre was to watch streaming content on my TV in the evening I'm very frustrated. Is there a solution to the buffering problem?

18 REPLIES
bill888
Seasoned Pro
Posts: 897
Thanks: 130
Fixes: 24
Registered: 18-10-2008

Re: iPlayer and Netflix unusable during evenings

Is your smart TV using wifi or hard wired to the router?

br043871
Grafter
Posts: 38
Thanks: 21
Registered: 09-12-2017

Re: iPlayer and Netflix unusable during evenings

This is happening to lots of people including myself since November. Don't expect anything to happen quickly. Its likely caused by congestion in the exchange and Plusnet are either incapable or uninterested in rectifying the situation.
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: iPlayer and Netflix unusable during evenings

incapable or uninterested

not saying a word but I am watching

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

 

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iangilf
Rising Star
Posts: 212
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Registered: 01-11-2017

Re: iPlayer and Netflix unusable during evenings

both haha

Baldrick1
Seasoned Champion
Posts: 1,565
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Registered: 30-06-2016

Re: iPlayer and Netflix unusable during evenings

Just because it's happening to more than one unlucky soul doesn't mean that the cause is the same in every case. It could easily be an internal WiFi issue hence the question whether the OP is connected via wireless or cable.

I have experienced buffering problems in the evening. This was completely solved by installing a Cat 5e cable between my Fire TV and Router.

mikedoh
Dabbler
Posts: 20
Thanks: 4
Registered: 25-04-2017

Re: iPlayer and Netflix unusable during evenings

its been happening to me since November.

 

Hardwire via lan cable into router.

Why arent the mods saying anything (as with the post above thats been edited?) Im on the top package yet its unusable.

br043871
Grafter
Posts: 38
Thanks: 21
Registered: 09-12-2017

Re: iPlayer and Netflix unusable during evenings

What's your point bluejay? Font understand your post?

If it isnt incapable or uninterested then can you suggest why I have been without useablr broadband for so long without explanation?
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: iPlayer and Netflix unusable during evenings

Were been having usues for the last 10 weeks just like hitting against a wall but who know what will bring us in the new year

 

 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Baldrick1
Seasoned Champion
Posts: 1,565
Thanks: 671
Fixes: 52
Registered: 30-06-2016

Re: iPlayer and Netflix unusable during evenings


mikedoh wrote

Why arent the mods saying anything (as with the post above thats been edited?) Im on the top package yet its unusable.


You may be unaware of the fact that the Mods are customers just like you.

Moderator
Moderator
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Re: iPlayer and Netflix unusable during evenings

As Baldrick1 says; Moderators are customers with no access to accounts or systems.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: iPlayer and Netflix unusable during evenings

Yes but they read the coments

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: iPlayer and Netflix unusable during evenings

We all read comments

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RealAleMadrid
All Star
Posts: 823
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Registered: 07-07-2009

Re: iPlayer and Netflix unusable during evenings

@Bluejay5 And what is that supposed to mean? You do make some quite surreal posts that I and suspect many others do not comprehend. Merry Christmas.Smiley

mikedoh
Dabbler
Posts: 20
Thanks: 4
Registered: 25-04-2017

Re: iPlayer and Netflix unusable during evenings

I do apologise, i didn't know that and the mods should be commended for the work they do.

 

However it still doesn't explain that a number of us have had a down turn in service since November which i wish plus net would explain.

 

Saying that, i hope everyone, mods, plus net admins, users and all have a very very merry Christmas and a fantastic new 2018 Smiley