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iPlayer Buffering in Hampshire

InterZoom
Rising Star
Posts: 202
Thanks: 22
Fixes: 1
Registered: ‎15-08-2014

iPlayer Buffering in Hampshire

Are there currently congestion/capacity problems in the Petersfield area?

 

Visiting Plusnet-ified friends and iPlayer cut out 5 or 6 times in the course of a 1 hour programme yesterday evening.

 

All possible on-premises causes investigated and eliminated. Seems to be very much T.O.D. dependent and an ongoing issue.

 

Good connection according to the Plusnet Hub One:

 

3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown
6. Data rate: 19999 / 77705
7. Maximum data rate: 24389 / 77694
8. Noise margin: 15.1 / 5.9
9. Line attenuation: 9.4 / 9.8
10. Signal attenuation: 9.4 / 9.9
23. Modulation: G.993.2 Annex B
24. Software variant: AA

 

Can Plusnet staff shed any light?...

 

5 REPLIES 5
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Baldrick1
Hero
Posts: 3,862
Thanks: 1,699
Fixes: 107
Registered: ‎30-06-2016

Re: iPlayer Buffering in Hampshire

@InterZoom 

How is the tv connected to the router? Ethernet cable or wireless?

If wireless tnen that is most likely your problem.

If using powerline devices then you need to replace them temporarily with an Ethernet cable as these can also be intermittently problematic..

InterZoom
Rising Star
Posts: 202
Thanks: 22
Fixes: 1
Registered: ‎15-08-2014

Re: iPlayer Buffering in Hampshire

The connection is ethernet.

Testing it at the moment (when, presumably, there's little demand,) there's no problem...

Plusnet Help Team
Plusnet Help Team
Posts: 1,153
Thanks: 195
Fixes: 40
Registered: ‎07-12-2017

Re: iPlayer Buffering in Hampshire

Hi there @InterZoom, can you send me over a PM with the username of the account relates to (or full address and postcode if you're unsure) so we can take a look at this.

 

Once you have sent the PM, please just let us know via this post Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
InterZoom
Rising Star
Posts: 202
Thanks: 22
Fixes: 1
Registered: ‎15-08-2014

Re: iPlayer Buffering in Hampshire

Hi @LaurenB 

Thanks for replying and taking a look. I've sent you a PM with that and some other details just now  Smiley

InterZoom
Rising Star
Posts: 202
Thanks: 22
Fixes: 1
Registered: ‎15-08-2014

Re: iPlayer Buffering in Hampshire

It's definitely network congestion (query packet loss). General internet browsing is slow as hell just now: nearly 8 seconds to load the Guardian homepage, as measured by both Chrome and Safari developper tools on 2 different computers. That's not normal.

 

Will leave it with you, PN...   🐢