huge lag spike & packet loss , need restart hub 3 to 4 times a day
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huge lag spike & packet loss , need restart hub 3 to 4 times a day
04-03-2018 2:43 PM - edited 04-03-2018 2:57 PM
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Hello
i was wondering what was going on with fibre, for the past week i have had to restart my router ( hub one ) 3 to 4 times / day
to stabilize my connection ,it's fine for a few hours once restarted ,but then it start all over again ,page opening slowly , huge lag spikes ( from 26 to 600+ ping ) delayed action on the net or games ,then need to restart again.
is that general or is it related to the weather or my line/ router ?
any way this can be checked up on plusnet side?
thank you
Re: huge lag spike , need restart hub 3 to 4 times a day
04-03-2018 2:55 PM
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after doing some test it seems there is loss packet somewhere
Re: huge lag spike , need restart hub 3 to 4 times a day
05-03-2018 2:50 PM
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It looks like some of the servers the traffic passes don't respond to ping traffic hence the 100% packet loss.
Our tests aren't showing any issues either.
Can you confirm if the issue happens over a wired or wireless connection?
Re: huge lag spike , need restart hub 3 to 4 times a day
05-03-2018 7:10 PM
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yes wired connection
Re: huge lag spike , need restart hub 3 to 4 times a day
06-03-2018 11:09 AM
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Re: huge lag spike , need restart hub 3 to 4 times a day
06-03-2018 3:33 PM - edited 06-03-2018 3:35 PM
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yes my son complained about heavy lag on his xbox one ( wifi connected ) and the router is a brand new ( 2/3 month old ) hub one that comefrom plusnet
this need checking before an official complain is made
08-03-2018 7:43 PM - edited 08-03-2018 7:44 PM
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after posting my issue on another post lag spike & packet loss and receiving one answer every 24h for 2 or 3 days then nothing for the past 3 days ,today was the worst ( cf screenshot below )
lag spike to around 3000ms where i normally don't go above 60-70
i need someone from plusnet to check this seriously and fix this , it's been more than a week ,having to restart the router 3/4 times a day , impossible to watch a decent stream on netflix or amazon , sometimes can take up to 30 seconds just to open google. this is not a decent service ,so fix it or i will put a complain and ask for a breach of contract
thank you
Re: this need checking before an official complain is made
08-03-2018 8:04 PM
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Re: this need checking before an official complain is made
08-03-2018 8:23 PM
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Moderator's note:
Threads merged to keep support in one place.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: this need checking before an official complain is made
08-03-2018 9:59 PM
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tried that,the problem with leaving the router on, it become unplayable ( 1000+ ping on world of tank where i normally have around 35 ), web page does not open or really slow, can't have a stream without buffering every 1.30 minute ,when i restart the connection is more stable for a few hours untill it start all over again
Re: this need checking before an official complain is made
09-03-2018 5:01 AM
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Re: this need checking before an official complain is made
09-03-2018 4:36 PM
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up still no news from anyone @ plusnet? problem still there packet loss 24/7
Re: this need checking before an official complain is made
09-03-2018 8:03 PM
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Still doing the same , so since i got no help whatsoever from plusnet , i started digging a little bit , i'm no expert into network and related things , i'm just a pc builder with basic network knowledge but why does that ip( the one in grey not responding and causing packet loss ) is in beverly hills california ? why does my connection goes through there?
Re: this need checking before an official complain is made
09-03-2018 8:12 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: this need checking before an official complain is made
09-03-2018 8:21 PM
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i got same result if not worse pinging bbc.co.uk ,everything is red ,1 hop not responding 100% packet loss
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