cancel
Showing results for 
Search instead for 
Did you mean: 

http://speedtest.btwholesale.com/ reporting wrong speeds, down by half

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

http://speedtest.btwholesale.com/ reporting wrong speeds, down by half

http://speedtest.btwholesale.com/ as title

Best Effort Test: -provides background information.

  Download Speed
  30.47 Mbps
   
0 Mbps 60.99 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 30.47 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-60.99 Mbps .
 Additional Information:
 IP Profile for your line is - 60.99 Mbps

 

vs TBB and speedtest.net both show 57-58mbit

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 169
Thanks: 55
Fixes: 12
Registered: 24-04-2017

Re: http://speedtest.btwholesale.com/ reporting wrong speeds, down by half

Hi Gus, sorry to hear you're having speed issues.
Checking the connection this side I can confirm we are currently getting 63Mbps download and 19Mbps upload to the router. However I can see that there are some errored seconds showing on the connection if when flaring up would explain the lower speed you got on the btwholesale speed test.
There's no hint this side as to what's causing the errored seconds so I'd recommend plugging into the test socket and then dropping us a message after so we can retest this side to see if the errored seconds persist. This will rule out a number of internal things that could be causing the errors and if the issue persists we would look at raising a fault.

How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Let us know when you're in the set-up and we'll re-test this side or alternatively run a few of the btwholesale speed tests your side to see if the speed returns.  - Benj

 Ben Devine
 Plusnet Help Team
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: http://speedtest.btwholesale.com/ reporting wrong speeds, down by half

no speed problems just that the BT tester is randomly reporting half speed

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
tiffy
Rising Star
Posts: 120
Thanks: 18
Registered: 01-05-2009

Re: http://speedtest.btwholesale.com/ reporting wrong speeds, down by half

Hi,

This appears to be an issue with certain browsers, Firefox in particular, I get correct results using IE11 but incorrect with FF, see later thread with more details.