http://failed.billing.plus.net/apps/payment/failed

[#1]

Hello,

I have recently been having internet dropouts which have subsequently been fixed by an engineer.

Since then, the internet has not dropped out, but is occasionally very slow and internet pages will show this page: http://failed.billing.plus.net/apps/payment/failed

I have had a recent bill come through which is paid automatically, so I am unsure what this means?

Can anyone help?

Many thanks.

Ben

[#2]

Hi @Buffwesty, sorry to hear you're having speed issues as of recent. I have run tests on your line and we've detected a external fault that more than likely will be the performance issues you've been seeing. It wouldn't explain the billing page you've seen however I've suggested what may be causing this on the fault ticket I've raised below. I have raised the fault up with our suppliers who have given us the standard 2 working day turn around time and estimated response time of 16/09/19 by 23:59.

Keeping in mind this is the very latest a engineer would be out to investigate the issue and it could be resolved sooner. I've raised a fault ticket on your account and placed it on hold until the morning of 17/09/19 so our faults team can check to see if your issue has been resolved however if you are still seeing issues by Tuesday morning and haven't heard from our faults team feel free to drop us a message on here and we'll happily chase this up for you.

The fault ticket I've raised can be found here: https://www.plus.net/wizard/?p=view_question&id=194078252