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http://failed.billing.plus.net/apps/payment/failed

wentwhistle
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-01-2019

http://failed.billing.plus.net/apps/payment/failed

So, it appears that this is a thing with Plusnet. 

 

I have this message appearing and a ridiculously restricted service:

The bill was paid on the 17th of January!

To be honest, over the course of the last year or so, the speeds and broadband service we've been getting is appalling, with many an evening wasted restarting routers and messing around trying to be able to do the things we normally do, or my wife's work completely ruined because of this broadband service which seems vastly diminished from what it was originally. She's a teacher, so it really is an utter waste of time when the broadband decides to have a wobble and it takes the mickey when that wobble is when you get home from work. It feels like Plusnet is either capping services so they can sell more and have excessive people on at peak times, or they can't cope with peak times. 

Anyway, Failed.billing.plus.net is really jerking my chain because NOT.FAILED.BILLING.IT.HAS.BEEN.PAID!!

5 REPLIES 5
lod76
Newbie
Posts: 1
Registered: ‎22-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed

I too am having this problem and the bill is paid. Please sort this out asap.

Plusnet Help Team
Plusnet Help Team
Posts: 6,541
Thanks: 655
Fixes: 248
Registered: ‎01-01-2012

Re: http://failed.billing.plus.net/apps/payment/failed

@wentwhistle Sorry to hear this.

From reviewing your account I can see you spoke with our support team last night and the issue should now be resolved?

Let us know if this isn't the case

 

@lod76 From reviewing your account the bill was paid this morning and the restrictions removed

Are you still having the issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tibs01
Grafter
Posts: 43
Thanks: 5
Fixes: 1
Registered: ‎12-08-2018

Re: http://failed.billing.plus.net/apps/payment/failed

right i had this issue it turns out after alot of fighting with plusnet it was a netbios issue..... if u have alook into my account your see the issue i had maybe u should fix these customers that are having the same issue i had

tibs01
Grafter
Posts: 43
Thanks: 5
Fixes: 1
Registered: ‎12-08-2018

Re: http://failed.billing.plus.net/apps/payment/failed

if u use wifi it will ask u to login etc even when the restrictions are removed...

tibs01
Grafter
Posts: 43
Thanks: 5
Fixes: 1
Registered: ‎12-08-2018

Re: http://failed.billing.plus.net/apps/payment/failed

https://community.plus.net/t5/Fibre-Broadband/issues-with-accessing-websites/m-p/1603351#M88115 the issues i had i still see plusnet aint sorted there billing system