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http://failed.billing.plus.net/apps/payment/failed

jwalsh82
Newbie
Posts: 1
Registered: ‎05-08-2018

http://failed.billing.plus.net/apps/payment/failed

Hi,
I’m getting a redirect to this page multiple times a day and there is no way to clear it.

I’ve got my router off at the moment as no matter what I do I cannot remove it.

I had a late payment which was paid with a debit card, yet doesn’t appear to have fixed this issue.

The message on the redirect says that there is no invoice (or words to that effect)

After a browse it seems to have effected other people too, so I’m hoping this can be fixed.

Thanks
Jamie
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 670
Thanks: 170
Fixes: 44
Registered: ‎26-03-2018

Re: http://failed.billing.plus.net/apps/payment/failed

Hi @jwalsh82,

 

I'm sorry to hear that this screen keeps coming up despite you being up to date on your payments.

 

I've checked your account and can see that you spoke to an advisor yesterday and that they have made some changes to your connection to try and resolve this issue. Please let us know if this page is still coming up - if so, we can investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team