http://failed.billing.plus.net/apps/payment/failed
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http://failed.billing.plus.net/apps/payment/failed
17-01-2019 11:03 PM
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Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 7:31 AM
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Sorry to hear this.
From what I can see you're only in day 2 of failed payment which means that you should just see a splash screen and bypass this by clicking on a button that says something along the lines of "I acknowledge this notice and continue browsing".
However I've removed this temporary restriction now so you shouldn't see it again unless your next payment fails too.
Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 8:53 AM
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Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 9:01 AM
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Can you try going to http://www.plus.net/pay? -Anoush
Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 9:07 AM
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Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 10:17 AM
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I think this may be a new "unwanted feature" to add to the list?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 12:04 PM
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Hello @Layla83
Can you please clear all cookies and caches on your web browser, before accessing our webpage.
Please also check to see if you have any 'Pop-up blockers' enabled on your browser that is restricted access.
It is also worth trying to use an alternative web browser.
Please let us know how you get along.
Best wishes.
Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 12:09 PM
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Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 1:45 PM
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Hi Layla83@
I'm really sorry to read about your the issues you have experienced.
If you are unable to pay online we would advise calling in to customer services to make payment.
- 0800 432 0200 (from within the UK)
- +44 345 140 0200 (from abroad)
We're really sorry for any inconvenience caused.
Kind Regards
Re: http://failed.billing.plus.net/apps/payment/failed
18-01-2019 4:08 PM - edited 18-01-2019 4:10 PM
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@OllieC wrote:
Hi Layla83@
If you are unable to pay online we would advise calling in to customer services to make payment.
Can Customer Services take a payment if the account is not in failed billing? There have been conflicting responses on this subject in the past.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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