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how long to wait before the red internet light turns green?

chrisbir1980
Newbie
Posts: 2
Registered: 17-11-2014

how long to wait before the red internet light turns green?

Hi everyone
Openreach engineer came this morn connected my fibre and said everything is running ok from the cab at the end of my street to the house, come to plug in the plusnet router and wait 15 minutes for the internet light to turn green but that never happened. So I reset box boxes but still no joy, I have rang customer services and waited in the queue for 30 minutes to be told to wait for 2 hours for the activation to happen at their end but still no joy.
Did anyone else experience the same problem?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: how long to wait before the red internet light turns green?

Let me go take a look.
And I can see a connection already. Your account on our systems was in the wrong status. I've updated it and you should be able to connect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chrisbir1980
Newbie
Posts: 2
Registered: 17-11-2014

Re: how long to wait before the red internet light turns green?

Thank you its all up and running  Smiley
wilcox20
Newbie
Posts: 5
Registered: 28-10-2014

Re: how long to wait before the red internet light turns green?

Mine happened at around 6pm but i was told it could happen anytime up until midnight!!
It just happens to depend on when the Bt guy gets back to do the necessary bits in the exchange