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how fast to upgrade my speed ?

scottvsaunders
Newbie
Posts: 9
Registered: ‎26-11-2014

how fast to upgrade my speed ?

Hey,
I have the 40MB service and am thinking of upgrading to the new 80MB as my lines supports the top speeds, how long does it take ? stupid question but I dont need to wait ages do I as its surely just a case of Plusnet changing my IP Profile which would take seconds to do ?
Been trying to call customer service about this for 7 days now and every time the wait is over 30 minutes..
Cheers
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,639
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: how fast to upgrade my speed ?

Hi there,
As this would involve a change of account type too (to Unlimited Fibre Extra) we'd need to schedule it to take place on your next billing date.
Luckily that's only a few days away now.
You can set this up yourself via a <a href="https://portal.plus.net/upgrade_process.html?memberheader=upgrade">product change</a> on the member centre.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team