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how do i check my modem software is upto date

tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: ‎08-08-2014

how do i check my modem software is upto date

as the title says how do i check if my fibre  modem has the latest software/firmware installed modem is an open reach one 
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: how do i check my modem software is upto date

I think it tells us when we do a line test if the firmware needs updating. Give me 5 minutes to run a test.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: how do i check my modem software is upto date

The test hasn't completed correctly, but the modem should have the latest firmware on. If you want to double check that it does, I beleive it updates on a reconnection, so you can perform a single power off/on and it should be fine.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: ‎08-08-2014

Re: how do i check my modem software is upto date

hi chris thanks for quick reply  by the fact that the line test did not complete properly does that indicate that i may have a problem somewhere
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: how do i check my modem software is upto date

Not always, it might just be because we're still finalising the order. I wouldn't worry too much unless you start to have issues with the service.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: ‎08-08-2014

Re: how do i check my modem software is upto date

the only problem  i have with my service at the moment are slow loading pages but looking at some of the other threads on the subject of slow loading pages im not the only one
steveuk
Grafter
Posts: 199
Registered: ‎02-02-2013

Re: how do i check my modem software is upto date

I would like to ask if this modem update is realy needed because since having my line sorted out my connection has been very very very stable no d/c or drops but the internal test that was done says i need to update the modem.
As my line has been working like it should for over 473 hours i refuse to turn the modem off incase my profile messes up.
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: ‎23-04-2013

Re: how do i check my modem software is upto date

Unless you have the Huawei (HG612) BT modem & flashed it with a hacked version of the firmware then your modem will at some point have it's firmware upgraded remotely by BT  if it hasn't already been upgraded  as the last firmware upgrade as far as I'm aware of was last year several months ago
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
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Registered: ‎24-07-2014

Re: how do i check my modem software is upto date

I've run another test for you, but this also failed to complete. However, I don't think the firmware will make any difference in this case.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team