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high ping
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- Re: high ping
high ping
18-08-2015 12:26 PM
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Hi Plusnet,
I was getting a ping of 10. Now my ping is around 120. Speed is ok. I haven't changed anything my side. Can you check this for me, please.
Thanks
I was getting a ping of 10. Now my ping is around 120. Speed is ok. I haven't changed anything my side. Can you check this for me, please.
Thanks
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Re: high ping
18-08-2015 3:58 PM
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hi that's quite a increase, try a gateway hop see if that improves things
if you don't know how do the following go here http://usertools.plus.net/@gateway/ ; it will say what gateway your on for example PTW-BNG02
log into your router go to the broadband tab and you should see a button that says disconnect click on that. the internet led on the router should go out and turn red.. wait 30 seconds then press the button again the router Internet Led should then blink for a bit and then turn back green, once done go back to http://usertools.plus.net/@gateway/
you should see your connected to a different Getaway run a new ping test see if that made a difference.
if you don't know how do the following go here http://usertools.plus.net/@gateway/ ; it will say what gateway your on for example PTW-BNG02
log into your router go to the broadband tab and you should see a button that says disconnect click on that. the internet led on the router should go out and turn red.. wait 30 seconds then press the button again the router Internet Led should then blink for a bit and then turn back green, once done go back to http://usertools.plus.net/@gateway/
you should see your connected to a different Getaway run a new ping test see if that made a difference.
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