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high packet loss/ping in games

charliepwns87
Newbie
Posts: 4
Registered: ‎31-10-2017

high packet loss/ping in games

Im not really sure what to say but ive been getting high ping in gaming and decided to check ping tests and this is what i got tried talking to plusnet support but got we dont do ping/packet loss tests

pin 2.pngping 2.pngpingtest.png

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: high packet loss/ping in games

Hi there.

From that trace route you've done, it doesn't look like you're getting past the router.

Is your computer wired to the router or using WiFi? Also, have you tried a factory reset of the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
charliepwns87
Newbie
Posts: 4
Registered: ‎31-10-2017

Re: high packet loss/ping in games

I've reset router and can now see ip of 2nd hop and it's fine no packet loss high ping about 300 but the 3rd hop still 75-100% packet loss
Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: high packet loss/ping in games

Is this over a wired or wireless connection?

We need to know that to progress the issue further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
charliepwns87
Newbie
Posts: 4
Registered: ‎31-10-2017

Re: high packet loss/ping in games

It's a wireless in the same room as router
charliepwns87
Newbie
Posts: 4
Registered: ‎31-10-2017

Re: high packet loss/ping in games

Tried wired same hops same packet loss had a friend ping the hops im having issues with and they said it's time outs