cancel
Showing results for 
Search instead for 
Did you mean: 

hi internet droping out

masterreflector
Newbie
Posts: 5
Registered: 24-11-2014

hi internet droping out

new to plus net though I give it a bash but I have one problem with it the internet keeps dropping out between 6pm-10pm I understand get slow at certain times but it should not drop out not really I mean I use to use virgin media and I never had drop out then so why with plus net  Sad
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: hi internet droping out

Below is a visual image of your disconnections. As you mentioned there are quite a few showing up, mainly in the evenings. Is there anything local that might happen around the times the drops occur? Heating coming on, street lights turning on etc? If they continue I'd run through https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
masterreflector
Newbie
Posts: 5
Registered: 24-11-2014

Re: hi internet droping out

thank you for the help and support  Grin
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: hi internet droping out

No problem. I see you've been through the faults checker now, the ticket will be picked up by our support team here and they'll do some more tests on the line.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff