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hi all not happy bunny

micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

hi all not happy bunny

just waited3weeksfor this service

was ok today 38 m d/l  now its1.7!!!!

isthis normal for plusnetHuh

well p off any ideas?

thx all

20 REPLIES
kescott
Newbie
Posts: 3
Thanks: 1
Registered: 16-09-2016

Re: hi all not happy bunny

Hi there,

 

That is far from normal. I have just signed up with Plusnet and my service has gonne live on the 12th of September.

I have been in contact with Plusnet pretty much everyday since my service has gonne live regarding my speed. I am averaging around 8MB on a daily basis. Right now I'm just about getting around 1MB. The service so far is appaling absolutely regret switching to Plusnet.

micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

same ere m8 and they slag of talktalk...

Leon2
Newbie
Posts: 4
Thanks: 1
Registered: 22-09-2016

Re: hi all not happy bunny

Same here, waited 3 weeks, should of connected on 19th, after 2 lots of on hold for 40min to be told that 36mbps was reaching my address, oh ok so how come I'm getting only 2.5 then?Huh
micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

lol  better than me m8 1.5 tonight

micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

if not better morrow I WANT TO CANCEL TALK TALK ALL IS FORGIVEN

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: hi all not happy bunny

Have you got a Support Ticket at all?

Chris Pettitt
Cloud Environments Engineer
micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

hi no I have not

cheers

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: hi all not happy bunny

If there's a problem with your service, it might be worth getting in touch so we can help resolve it for you. You can raise a fault online at https://faults.plus.net and we'll do some investigation and get back to you with our findings.

Chris Pettitt
Cloud Environments Engineer
micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

hi

day 3 and still problems!!!!!!! fine in day drops to under 2 from 37!!! how I go about cancelling this as waited a month for this *****

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: hi all not happy bunny

If there's a problem, why not raise a fault as I mentioned previously, it's best that our faults team have the chance to investigate the issue and work with you to resolve it.

Chris Pettitt
Cloud Environments Engineer
micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

I have but waste of time, at this moment my so called  40m fibre is at 5.25 wow

when will you lot look in to this ? I had this [-Censored-] since WednesdayHuh

as I stated if not sorted I will cancel so called contract

http://www.broadbandspeedchecker.co.uk/?&again

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: hi all not happy bunny


micktheraven wrote:

hi no I have not

cheers


I asked you previously if you'd raised an issue with us using the Fault Checker and you stated that you hadn't.

If you have, can you post your Ticket/Question ID here so I can help you?
If you haven't, can you head to https://faults.plus.net and fill that form out so we can help you?

Chris Pettitt
Cloud Environments Engineer
micktheraven
Dabbler
Posts: 13
Registered: 21-09-2016

Re: hi all not happy bunny

hi

when u wait a month for dodgy internet (as stated my old asdl lone was quicker) and on the phone for ages to hear the same answers. the connection today is useless..so you can imagine not a happy customer

I am worried bout connecting as is takes ages just to load my homepage

so if  people can sort if would be great and I have not heard or seen any work being done to correct fault

cheers

RobPN
Pro
Posts: 828
Thanks: 84
Fixes: 3
Registered: 17-05-2013

Re: hi all not happy bunny

@micktheraven Have you actually read any of the replies in this thread from @Pettitto ?  Perhaps you could help to resolve the problem you say you are having by actually following the advice given.