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hey there

FIXED
flearider
Newbie
Posts: 3
Fixes: 1
Registered: ‎03-07-2018

hey there

ok just came over from ee after 6 yrs ..

now yes it's still day one but the speeds are lower Sad  boo hoo I know

it will take a few days to settle down  but the upload is only around 7mb yikes !!!

just to let you know on ee I was doing 66mb upload and 18mb download ..

we will se how it go's .. but lets hope it sorts itself out soon as I'm having major lag issues as well

4 gamers in the house all wired  wifi is for phones Smiley

6 REPLIES
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: hey there

Router stats? Troubleshooting->helpdesk

Expected speeds?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: hey there

Sorry to hear this.

Our tests aren't showing issues and your upload speed is syncing at the maximum speed as shown below

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 58.7 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 425.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-67M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-06-20T19:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 58.4 Mbps 65.7 Mbps 65.2 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 0.0 Sec 900.0 Sec 894.6 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-07-03T19:01:25.948+01:00 2018-07-03T19:16:25.948+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Are you testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
flearider
Newbie
Posts: 3
Fixes: 1
Registered: ‎03-07-2018

Re: hey there

wired the 3 TV's and phones are wifi

but the 4 pc's are wired we all game from dota 2 to civ6 Smiley

strange .. ? I might just plug the draytek in and see if it's the router

http://www.speedtest.net/result/7442795734

 

hmmm

Estimated Line Length In Metres 425.0

think that's a bit out it's on the opposite corner diagonally across the street  

Plusnet Help Team
Plusnet Help Team
Posts: 10,053
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: hey there

No worries, keep us posted. If you're still experiencing speed problems, Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
flearider
Newbie
Posts: 3
Fixes: 1
Registered: ‎03-07-2018

Re: hey there

Fix

after leaving it a few days it's sorted itself out

http://www.speedtest.net/result/7449925829

and that's with 2 other people using net

thx

Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: hey there

Thanks for letting us know. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team