hey there
FIXED
ok just came over from ee after 6 yrs ..
now yes it's still day one but the speeds are lower 
boo hoo I know
it will take a few days to settle down but the upload is only around 7mb yikes !!!
just to let you know on ee I was doing 66mb upload and 18mb download ..
we will se how it go's .. but lets hope it sorts itself out soon as I'm having major lag issues as well
4 gamers in the house all wired wifi is for phones 
Sorry to hear this.
Our tests aren't showing issues and your upload speed is syncing at the maximum speed as shown below
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 58.7 Mbps |
| Upstream Speed | 20.0 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 425.0 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Low |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-67M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp | 2018-06-20T19:30:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 58.4 Mbps | 65.7 Mbps | 65.2 Mbps |
| Up Stream Line Rate | 20.0 Mbps | 20.0 Mbps | 20.0 Mbps |
| Up Time | 0.0 Sec | 900.0 Sec | 894.6 Sec |
| Retrains | 0.0 | 3.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-07-03T19:01:25.948+01:00 | 2018-07-03T19:16:25.948+01:00 |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Are you testing over a wired or wireless connection?
wired the 3 TV's and phones are wifi
but the 4 pc's are wired we all game from dota 2 to civ6
strange .. ? I might just plug the draytek in and see if it's the router
http://www.speedtest.net/result/7442795734
hmmm
| Estimated Line Length In Metres | 425.0 |
think that's a bit out it's on the opposite corner diagonally across the street
No worries, keep us posted. If you're still experiencing speed problems, Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
