help with new fibre install

[#1]

Seams to have done the trick that chris, can we get it above 60 ? or is this looking at the fatest we can get now?
Also chris can u see if theres going to be a charge because in our support ticket it said a £60 charge might be added, somthing im against as the first engineer didnt do the job correctly and gave us wrong information.

[#2]

Hmm, the test I've just done is showing a full 80Mb sync not the 63 the engineer showed.
I'm going to tweak the profile on our side again, can you do the same disconnect/reconnect and let me know what the speed looks like after that?

[#3]

awsome thanks chris

i can finally leave my bros now its all as it should be, only question now is ... will he be charged for the second visit ?

[#4]

Very unlikely, we actively check any engineer fees before putting them on an account, any we don't think are valid we will dispute.

[#5]

ok no worries, erm can you pass on our thanks to the openreach guy called andy who got us sorted... he done the job right