help with new fibre install

[#1]

A female engineer called my brother not long ago to say its normal to have speeds like this to begin with and that he is advised to wait a few days. He said his speeds are still up and down like a yo yo from 6 meg to 17, i disagree that this is normal but then again im not an engineer.

[#2]

Was that someone from Plusnet who called or Openreach?
Either way they are incorrect, I'll ask Matthew to have a look back at the fault.

[#3]

The lady was from Kellys / openreach

[#4]

Thanks St3, Matthew's keeping his eye on the fault so he'll be in touch as soon as we have an update.

[#5]

ok i spoke to my brother this morning and he said he ran a speedtest at 7.30ish this morning and got 10 meg down, so i think his deffo going to need someone out. Have you guys any new info from your side ?

[#6]

Unfortunately our suppliers are dragging their heels on this at the moment.
I'm due a e-mail back from a manager shortly and I'll get this updated as soon as possible.
[EDIT]
Right we have all day tomorrow and Saturday. Are any of those good for a visit?

[#7]

saturday please matt

[#8]

Thanks for that.
I'll get it booked in now but it may take a while to confirm on our suppliers systems.
Once this has been done I'll update the account.

[#9]

matt can i cancel that appointment until after christmas or can one be arranged for monday or tuesday please ? Sorry about this but tomorrows now not suitable. Speaking to my brother he said his speeds are now around 40 meg but it will still need looking at as it should be reaching 70+.

[#10]

I'll see if I can get Monday booked.
Is AM or PM better?

[#11]

monday pm please

[#12]

Brother spoke to someone yesterday and an engineer was booked from between 12 - 6pm today but didnt show His not very happy about this. Please check ticket  #96269494

[#13]

update... just had an openreach guy out who had to do some internal wiring.. basicly fit a new master socket. He ran a test on the socket which im connected too and said that the line supports upto 85meg, altho his test showed we will get around 63 meg because of the distance which i found fine. So all i need is for plusnet to check it over for me there side because ive ran a speedtest and its showing this

maybe this is the best he can get ?

[#14]

Let me check his profile is correct on our side.

[#15]

I've increased the profile from our side to match the speed the engineer mentioned, so if you can log in to the router and do a disconnect/reconnect hopefully you'll see an improvement.