help with broadband speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: help with broadband speed
- « Previous
- Next »
07-01-2019 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @timbrooke1962, you're very welcome. I've just got confirmation it should be tonight or tomorrow night.
Re: help with broadband speed
07-01-2019 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: help with broadband speed
11-01-2019 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
just thought folks may find an update useful; after a banding reset a few days ago, now achieving 66MB sync rates, SNR margin also down to 5db. (see pic)
btw, my external IP now gone back, from 87.x.x.x, to the range 146.x.x.x; it's been said this has nothing to do with speed rates, however co-incidental
thanks again to the staff for sorting this.
Re: help with broadband speed
11-01-2019 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @timbrooke1962, I'm very glad to hear the connection is looking better from here and the IP range shouldn't have any effect on your speeds no however if you do see any issues moving forwards it's worth keeping in mind as we could look to investigate that side of things to see if there's any routing issues. We're hear if you need anything moving forwards
Re: help with broadband speed
20-04-2019 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi @BD and staff,
can someone please check to see if i have now become banded (again)?
my download sync rate over the past several weeks has stuck at 48999Kbps (see latest modem status pic). I have exactly the same setup since the last 'reset' you guys did - where I used to get, almost 70kbps. I've just done all the usual checks, cables, connections etc.
thanks in advance.
Re: help with broadband speed
20-04-2019 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @timbrooke1962
I've tested your line and I can confirm that your speeds have been banded due to a high number of errors on your line.
Whilst we can request that the banding be removed ideally we need to get to the bottom of what's causing the line to error as the banding would be reapplied unless we fix the underlying issue.
I'd recommend raising a fault here and posting back so we can investigate further
Re: help with broadband speed
20-04-2019 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @MatthewWheeler - thanks for the reply, just logged the fault as suggested, ticket ID 189464598.
Re: help with broadband speed
20-04-2019 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: help with broadband speed
23-04-2019 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So ticker raised / replies etc. Long story, very short, I still need a DLM reset, can you assist please?
Thanks Tim
Re: help with broadband speed
23-04-2019 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @timbrooke1962,
I'm sorry to hear that you're continuing to experience issues with your services. I can see that you've spoken with our faults team today regarding this issue and that an engineer appointment is going ahead to investigate further. Whilst we can't remotely change the DLM settings for your line on a Fibre circuit in the same way we can on ADSL circuit, the engineer that's scheduled to carry out work may change these settings accordingly based on the resolution they put in place. As this is the case, it's best to await the outcome of the visit before we investigate further in this regard.
Re: help with broadband speed
25-04-2019 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @TheMightyAJ @MatthewWheeler
Thanks again guys. Engineer been today, DLM reset and now all OK.
Cheers
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: help with broadband speed