help request with possible banding

[#1]

HI all @Staff

It's been nearly 1 year since posting simalar / same topic. can someone please check to see if i have now become banded (again)? 

my download sync rate over the past several months has stuck at 48999Kbps (see latest modem status pic). I have exactly the same setup since the last 'reset' you guys did - where I used to get, almost 70kbps. I've just done all the usual checks, cables, connections etc. see dsl info attachment from Draytek vigor 2862.

When I previously posted the exact same topic, iirc a DLM reset resolved the issue - can someone @Staff please organise again for me?

Kind Regards 

[#2]

Hi @timbrooke1962

Thank you for your query.

It does appear that the line is banded and we have now raised this to Openreach in an attempt to resolve this for you. The time frame for changes to be made, is usually up to 7 days. However, there may be further delays due to the COVID-19 pandemic.

Please do let us know if you have any further questions.

[#3]

hi @KatieC  - thank you for taking the time to look at my request and raising the action.   Cheers Tim

[#4]

hi @KatieC 

Would you be kind enough to check if the banding has been removed please?

I've just rebooted my Draktek 2862 DSL connection and still see same 48999 Kbps down stream rate.

Regards Tim

[#5]

Hi @timbrooke1962,

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.