hello new customer
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- Re: hello new customer
hello new customer
21-09-2017 4:10 PM
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since i have just come off virgin media finally got new line put in my house did test to see what internet i could get says 60 download and 10 upload on plusnet
for the first two days i was getting 60 then its now dropped to 40 and seems to be getting lower everyday
even with the plusnet modem was same but changed it to
draytek modem plugged in to netduma
Re: hello new customer
22-09-2017 7:44 PM
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Re: hello new customer
24-09-2017 3:04 PM
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Well least I know never come back to plusnet if I have problems no one responds
Re: hello new customer
24-09-2017 4:03 PM
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4 Days and no reply from Plusnet
But they are short staffed https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-operating-hours-update/m-p/1479553/highligh...
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: hello new customer
24-09-2017 5:16 PM
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Re: hello new customer
25-09-2017 3:42 PM
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4 days and no Plusnet 'touch' not good! @adamwalker
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: hello new customer
25-09-2017 4:11 PM
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@MauriceC yes staff are a bit thin on the ground just lately
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: hello new customer
25-09-2017 4:31 PM
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Hi there,
I've just been looking into this and it seems that a period of repeat disconnections has caused DLM (dynamic line management) to lower the speed profile automatically. The system works the same way in reverse, as you've had a stable connection for over 24 hours I would expect speeds to improve over the next couple of days.
Please shout up if you don't see any change happen of its own accord and apologies for the delayed response from us.
Re: hello new customer
25-09-2017 7:52 PM - edited 26-09-2017 5:54 PM
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@adamwalker
Re: hello new customer
27-09-2017 6:10 PM
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speed has dropped even more now really am starting not to like this service i came to plusnet cause i got told are have good internet so far nothing but problems but cant leave cause you gotta pay fee to leave just want internet that would be good
Re: hello new customer
28-09-2017 12:20 PM
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Sorry to see that's got worse.
On one hand though we can see the reason for it as the line has started disconnecting again and that means we can get it sorted out for you.
Try following the checks here just to rule out any causes within the home https://goo.gl/tu2WWu
Once done and if that's still an issue report a fault over at http://faults.plus.net and let me know when you have so I can make sure we get working on it.
Re: hello new customer
28-09-2017 3:26 PM
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ok done it hopefully we can get it sorted cause its brand new line put in the internet downstairs which is plusnet as well is getting 60 meg i cant get close to that
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